Previous incidents

November 2023
Nov 21, 2023
1 incident

Scan to email is unavailable

Degraded

Resolved Nov 21 at 09:17pm GMT

We have identified the cause of the issue and have removed the affected mail relay from service.

Scan to email should now be working.

1 previous update

Nov 20, 2023
1 incident

Issues accessing Microsoft 365 services on campus

Degraded

Resolved Nov 21 at 10:04am GMT

Starting around 15:00hrs until 16:12 on 20/11/2023 our network provider experienced a blocklist issue, causing all requests to be blocked. The service has been returned and Jisc are now looking into the root cause of the issue.

1 previous update

October 2023
Oct 25, 2023
1 incident

Authentication Services disruption affecting GlobalProtect VPN connectivity

Degraded

Resolved Oct 25 at 10:13am BST

We have identified the root cause of the issue. Authentication services have been diverted to resolve the issue whilst we investigate the affected infrastructure.

1 previous update

Oct 24, 2023
1 incident

Email to Distribution Lists may be failing to send

Degraded

Resolved Oct 25 at 01:07pm BST

We have identified the root cause of the secondary issue. Full Email functionality should have been restored by 12:26. Thanks for your patience!

3 previous updates

September 2023
No incidents reported