Incidents reported on status page for Regents University London https://status.regents.ac.uk/ https://d1lppblt9t2x15.cloudfront.net/logos/f050e9fd3a6d030a5b258a1c31585dd6.png https://status.regents.ac.uk/ en https://status.regents.ac.uk/incident/608203 Tue, 24 Jun 2025 11:12:00 -0000 https://status.regents.ac.uk/incident/608203#946de0a3e60eb2392a50a6975bd4985039408ecb8523f1acdd328b253f2290ad We believe we've found an issue that may have been causing slow loading of web pages and other timeouts. We have implemented a workaround. Affected users should try disconnecting from the WiFi (turn wifi off and on again on your device) and reconnect. https://status.regents.ac.uk/incident/608203 Tue, 24 Jun 2025 09:33:00 -0000 https://status.regents.ac.uk/incident/608203#ece6247c62c430ebb41af4c1adfba939c02962dd491c51bcd5a7df2372038b33 We're currently investigating Wi-Fi performance issues across campus https://status.regents.ac.uk/ Mon, 23 Jun 2025 21:05:34 +0000 https://status.regents.ac.uk/#2b06fc6e9b940ab6949f7bcccf46c473de809c755217fd815d0752fbc65ad4f0 Regent's website recovered https://status.regents.ac.uk/ Mon, 23 Jun 2025 21:02:10 +0000 https://status.regents.ac.uk/#2b06fc6e9b940ab6949f7bcccf46c473de809c755217fd815d0752fbc65ad4f0 Regent's website went down https://status.regents.ac.uk/ Mon, 23 Jun 2025 15:51:27 +0000 https://status.regents.ac.uk/#0dc93c0d2ff919c6b3ccb805811196c59504c38205f1b60266c5fc96cf04f75b VLE books recovered https://status.regents.ac.uk/ Mon, 23 Jun 2025 15:35:56 +0000 https://status.regents.ac.uk/#0dc93c0d2ff919c6b3ccb805811196c59504c38205f1b60266c5fc96cf04f75b VLE books went down https://status.regents.ac.uk/ Wed, 18 Jun 2025 08:42:29 +0000 https://status.regents.ac.uk/#f8ab2ab3d483f193b5b013ee5249a0133876a725dcb82e09d02779800b8734e8 VLE books recovered https://status.regents.ac.uk/ Wed, 18 Jun 2025 08:37:57 +0000 https://status.regents.ac.uk/#f8ab2ab3d483f193b5b013ee5249a0133876a725dcb82e09d02779800b8734e8 VLE books went down https://status.regents.ac.uk/ Thu, 12 Jun 2025 09:40:25 +0000 https://status.regents.ac.uk/#552d13515fddf7824a0d61225ba240a3afff3b9ff05f982a53960d5546b6d2ce SITS e:Vision Portal recovered https://status.regents.ac.uk/ Thu, 12 Jun 2025 09:38:53 +0000 https://status.regents.ac.uk/#552d13515fddf7824a0d61225ba240a3afff3b9ff05f982a53960d5546b6d2ce SITS e:Vision Portal went down https://status.regents.ac.uk/ Tue, 10 Jun 2025 02:02:33 +0000 https://status.regents.ac.uk/#912025fa30d510b86136a7754223f71a894444be256d260a4c17ebadf934d4b3 SEAtS recovered https://status.regents.ac.uk/ Tue, 10 Jun 2025 01:43:28 +0000 https://status.regents.ac.uk/#912025fa30d510b86136a7754223f71a894444be256d260a4c17ebadf934d4b3 SEAtS went down https://status.regents.ac.uk/ Tue, 10 Jun 2025 01:38:03 +0000 https://status.regents.ac.uk/#999235982b17a5b486d1340325968b93616747f19ecaf4d8c1d5c8e2c440231e SEAtS recovered https://status.regents.ac.uk/ Mon, 09 Jun 2025 23:55:58 +0000 https://status.regents.ac.uk/#999235982b17a5b486d1340325968b93616747f19ecaf4d8c1d5c8e2c440231e SEAtS went down https://status.regents.ac.uk/ Sat, 07 Jun 2025 11:00:49 +0000 https://status.regents.ac.uk/#e42ba4c56d4ffacfa1baa276f1bc479778f4b2552ad47a5136f380f2a2861cc2 VLE books recovered https://status.regents.ac.uk/ Sat, 07 Jun 2025 10:58:49 +0000 https://status.regents.ac.uk/#e42ba4c56d4ffacfa1baa276f1bc479778f4b2552ad47a5136f380f2a2861cc2 VLE books went down https://status.regents.ac.uk/ Fri, 06 Jun 2025 13:02:58 +0000 https://status.regents.ac.uk/#f548dfe98bc24a6d3450137b0586876f875109ad07125f5869ddc82ec509806c SITS e:Vision Portal recovered https://status.regents.ac.uk/ Fri, 06 Jun 2025 13:01:27 +0000 https://status.regents.ac.uk/#f548dfe98bc24a6d3450137b0586876f875109ad07125f5869ddc82ec509806c SITS e:Vision Portal went down https://status.regents.ac.uk/ Fri, 06 Jun 2025 00:03:57 +0000 https://status.regents.ac.uk/#bc16d2988eeadbc78cae9c362374bba9adf2d5d54036386b44399da12a6ed0cc SITS e:Vision Portal recovered https://status.regents.ac.uk/ Fri, 06 Jun 2025 00:02:54 +0000 https://status.regents.ac.uk/#bc16d2988eeadbc78cae9c362374bba9adf2d5d54036386b44399da12a6ed0cc SITS e:Vision Portal went down https://status.regents.ac.uk/ Thu, 05 Jun 2025 01:19:27 +0000 https://status.regents.ac.uk/#d3d408169d19aa96b6b2b8b74585d818b1f5cf800fd0e87a9262e84995b5450b VLE books recovered https://status.regents.ac.uk/ Thu, 05 Jun 2025 01:01:18 +0000 https://status.regents.ac.uk/#d3d408169d19aa96b6b2b8b74585d818b1f5cf800fd0e87a9262e84995b5450b VLE books went down https://status.regents.ac.uk/ Sat, 31 May 2025 23:14:54 +0000 https://status.regents.ac.uk/#1e53274ddb6dd75bda0ea7ea05f5e62dafd9c5930431815af4adc464a2297e47 Blackboard recovered https://status.regents.ac.uk/ Sat, 31 May 2025 22:56:20 +0000 https://status.regents.ac.uk/#1e53274ddb6dd75bda0ea7ea05f5e62dafd9c5930431815af4adc464a2297e47 Blackboard went down https://status.regents.ac.uk/ Sat, 31 May 2025 04:02:00 +0000 https://status.regents.ac.uk/#4cf5135f6a710997386841c1de52a6490f8fc1f85a7f2d489f59909a79f3c216 SEAtS recovered https://status.regents.ac.uk/ Sat, 31 May 2025 03:58:48 +0000 https://status.regents.ac.uk/#4cf5135f6a710997386841c1de52a6490f8fc1f85a7f2d489f59909a79f3c216 SEAtS went down https://status.regents.ac.uk/ Sat, 31 May 2025 03:08:24 +0000 https://status.regents.ac.uk/#ca99bde9a3e80c5b6bb1f67d42422cdc8eac7b5ce603500903adcc4511039563 SEAtS recovered https://status.regents.ac.uk/ Sat, 31 May 2025 02:37:26 +0000 https://status.regents.ac.uk/#ca99bde9a3e80c5b6bb1f67d42422cdc8eac7b5ce603500903adcc4511039563 SEAtS went down https://status.regents.ac.uk/ Fri, 30 May 2025 04:48:03 +0000 https://status.regents.ac.uk/#d3ae42cbdb7d94b8ef7e5c90c4c64d101c4ef451dec0d6f3fa6f575d0d6b682c SEAtS recovered https://status.regents.ac.uk/ Fri, 30 May 2025 03:51:38 +0000 https://status.regents.ac.uk/#d3ae42cbdb7d94b8ef7e5c90c4c64d101c4ef451dec0d6f3fa6f575d0d6b682c SEAtS went down https://status.regents.ac.uk/ Wed, 28 May 2025 23:17:52 +0000 https://status.regents.ac.uk/#8858779c9ac39e904f7d1d159748e99e2deb728c7b7dee1ae6777cdf8f4da9d2 Student Hub recovered https://status.regents.ac.uk/ Wed, 28 May 2025 20:10:07 +0000 https://status.regents.ac.uk/#8858779c9ac39e904f7d1d159748e99e2deb728c7b7dee1ae6777cdf8f4da9d2 Student Hub went down https://status.regents.ac.uk/ Sun, 25 May 2025 18:25:52 +0000 https://status.regents.ac.uk/#37ea2f6f3c75b7b8a7312faf84ba54fc2c6aa34055eb25435135ec05fafe153e SEAtS recovered https://status.regents.ac.uk/ Sun, 25 May 2025 18:22:47 +0000 https://status.regents.ac.uk/#37ea2f6f3c75b7b8a7312faf84ba54fc2c6aa34055eb25435135ec05fafe153e SEAtS went down https://status.regents.ac.uk/ Sat, 24 May 2025 03:56:10 +0000 https://status.regents.ac.uk/#b2207827ce46314b216497c2bca0df871fc925f0e4265db9fc3378dc3bfc5831 SEAtS recovered https://status.regents.ac.uk/ Sat, 24 May 2025 03:52:07 +0000 https://status.regents.ac.uk/#b2207827ce46314b216497c2bca0df871fc925f0e4265db9fc3378dc3bfc5831 SEAtS went down https://status.regents.ac.uk/ Sat, 24 May 2025 02:22:42 +0000 https://status.regents.ac.uk/#f04f10662bc17e486f99baab31a52af4d1b0c9987ed71f466e8156959dccb0f4 SEAtS recovered https://status.regents.ac.uk/ Sat, 24 May 2025 02:19:36 +0000 https://status.regents.ac.uk/#f04f10662bc17e486f99baab31a52af4d1b0c9987ed71f466e8156959dccb0f4 SEAtS went down https://status.regents.ac.uk/ Thu, 22 May 2025 07:00:21 +0000 https://status.regents.ac.uk/#a57df268721b7decfd06267027a70d69ac1cf3f56a3b88c95cf1ee201838ae21 Talis Reading Lists recovered https://status.regents.ac.uk/ Thu, 22 May 2025 06:59:13 +0000 https://status.regents.ac.uk/#a57df268721b7decfd06267027a70d69ac1cf3f56a3b88c95cf1ee201838ae21 Talis Reading Lists went down https://status.regents.ac.uk/ Thu, 22 May 2025 06:51:49 +0000 https://status.regents.ac.uk/#f0a7eef3379886acff69c11a774caf459b62b8466aeefd70c3ec2fa5d1a5ed6c Talis Reading Lists recovered https://status.regents.ac.uk/ Thu, 22 May 2025 06:50:15 +0000 https://status.regents.ac.uk/#f0a7eef3379886acff69c11a774caf459b62b8466aeefd70c3ec2fa5d1a5ed6c Talis Reading Lists went down https://status.regents.ac.uk/ Tue, 20 May 2025 14:03:04 +0000 https://status.regents.ac.uk/#de9f1d32d635234a5dd4db389bf4a249efd4348baedab5a83114e9b456805e29 SITS e:Vision Portal recovered https://status.regents.ac.uk/ Tue, 20 May 2025 14:01:02 +0000 https://status.regents.ac.uk/#de9f1d32d635234a5dd4db389bf4a249efd4348baedab5a83114e9b456805e29 SITS e:Vision Portal went down https://status.regents.ac.uk/ Sat, 17 May 2025 00:17:47 +0000 https://status.regents.ac.uk/#a4e25857736975b8464896e22839f98b260db15f8dd203b96e3b99fd8f883014 SITS e:Vision Portal recovered https://status.regents.ac.uk/ Fri, 16 May 2025 21:13:06 +0000 https://status.regents.ac.uk/#a4e25857736975b8464896e22839f98b260db15f8dd203b96e3b99fd8f883014 SITS e:Vision Portal went down https://status.regents.ac.uk/ Thu, 08 May 2025 21:17:10 +0000 https://status.regents.ac.uk/#28c6f9da28948e07e7e52e994f6964c2e0c7d67975ea1a84940fbaf99d79c0ef SITS e:Vision Portal recovered https://status.regents.ac.uk/ Thu, 08 May 2025 21:16:07 +0000 https://status.regents.ac.uk/#28c6f9da28948e07e7e52e994f6964c2e0c7d67975ea1a84940fbaf99d79c0ef SITS e:Vision Portal went down https://status.regents.ac.uk/ Mon, 05 May 2025 01:19:40 +0000 https://status.regents.ac.uk/#4c9aba8b1653ef6172dea6b3ed1e9d3b30d7593f862083fcf4d5352701764e37 VLE books recovered https://status.regents.ac.uk/ Mon, 05 May 2025 01:01:30 +0000 https://status.regents.ac.uk/#4c9aba8b1653ef6172dea6b3ed1e9d3b30d7593f862083fcf4d5352701764e37 VLE books went down https://status.regents.ac.uk/ Fri, 02 May 2025 16:29:18 +0000 https://status.regents.ac.uk/#498e94443c5ba4d8b2822b68b20f0cca4ef6c3b420e3fa5424ffa3bb11a73a29 EBSCO recovered https://status.regents.ac.uk/ Fri, 02 May 2025 16:00:45 +0000 https://status.regents.ac.uk/#498e94443c5ba4d8b2822b68b20f0cca4ef6c3b420e3fa5424ffa3bb11a73a29 EBSCO went down https://status.regents.ac.uk/ Tue, 29 Apr 2025 16:10:34 +0000 https://status.regents.ac.uk/#a50ecc5f3ea362b59ffc990e3fd5f090926dca07e52d40e247459254efdd6bcf VLE books recovered https://status.regents.ac.uk/ Tue, 29 Apr 2025 16:07:27 +0000 https://status.regents.ac.uk/#a50ecc5f3ea362b59ffc990e3fd5f090926dca07e52d40e247459254efdd6bcf VLE books went down https://status.regents.ac.uk/ Tue, 29 Apr 2025 11:11:00 +0000 https://status.regents.ac.uk/#4989fdef69db4fbd81c619b764fd009a8bc18d2867e81e18e74d3efa53fca861 VLE books recovered https://status.regents.ac.uk/ Tue, 29 Apr 2025 11:06:56 +0000 https://status.regents.ac.uk/#4989fdef69db4fbd81c619b764fd009a8bc18d2867e81e18e74d3efa53fca861 VLE books went down https://status.regents.ac.uk/ Tue, 29 Apr 2025 09:19:28 +0000 https://status.regents.ac.uk/#bfe271d3b687ac8b5c729bd6ecc0bc8bb14897c930b0a0346e857be30284dace VLE books recovered https://status.regents.ac.uk/ Tue, 29 Apr 2025 09:17:56 +0000 https://status.regents.ac.uk/#bfe271d3b687ac8b5c729bd6ecc0bc8bb14897c930b0a0346e857be30284dace VLE books went down https://status.regents.ac.uk/ Sat, 26 Apr 2025 00:45:10 +0000 https://status.regents.ac.uk/#1dc570151d68a210cc987e5beed69f7bd9e596bc50aef2b75a8257073aad51fd VLE books recovered https://status.regents.ac.uk/ Sat, 26 Apr 2025 00:15:38 +0000 https://status.regents.ac.uk/#1dc570151d68a210cc987e5beed69f7bd9e596bc50aef2b75a8257073aad51fd VLE books went down https://status.regents.ac.uk/ Sun, 20 Apr 2025 07:44:26 +0000 https://status.regents.ac.uk/#bdd8ecea4443414b3fff484d4c2e014886a749e3cc7410e76448304345ef348f VLE books recovered https://status.regents.ac.uk/ Sun, 20 Apr 2025 07:42:15 +0000 https://status.regents.ac.uk/#bdd8ecea4443414b3fff484d4c2e014886a749e3cc7410e76448304345ef348f VLE books went down https://status.regents.ac.uk/ Thu, 10 Apr 2025 06:23:06 +0000 https://status.regents.ac.uk/#80725902d1e77f6c6935e4bc2126e771272f6198952b043021a6bb75f408b8f4 SITS e:Vision Portal recovered https://status.regents.ac.uk/ Thu, 10 Apr 2025 06:21:04 +0000 https://status.regents.ac.uk/#80725902d1e77f6c6935e4bc2126e771272f6198952b043021a6bb75f408b8f4 SITS e:Vision Portal went down https://status.regents.ac.uk/ Thu, 10 Apr 2025 05:57:00 +0000 https://status.regents.ac.uk/#7d3d33885ca363a6560f6e93e67dee2099ea03655dcdc732180d6878eb9b44c2 SITS e:Vision Portal recovered https://status.regents.ac.uk/ Thu, 10 Apr 2025 05:55:27 +0000 https://status.regents.ac.uk/#7d3d33885ca363a6560f6e93e67dee2099ea03655dcdc732180d6878eb9b44c2 SITS e:Vision Portal went down https://status.regents.ac.uk/ Tue, 08 Apr 2025 05:54:57 +0000 https://status.regents.ac.uk/#82ea08ae371d0e0e995ac8aaa99e1f307db6043aaa12eca0eb1ad726c1f7aefd Student Hub recovered https://status.regents.ac.uk/ Tue, 08 Apr 2025 05:48:13 +0000 https://status.regents.ac.uk/#82ea08ae371d0e0e995ac8aaa99e1f307db6043aaa12eca0eb1ad726c1f7aefd Student Hub went down https://status.regents.ac.uk/ Sat, 05 Apr 2025 01:19:08 +0000 https://status.regents.ac.uk/#e18e28a98e574a4f6a7ec8a818068057725d67b713a16fad47287bc6062869a9 VLE books recovered https://status.regents.ac.uk/ Sat, 05 Apr 2025 01:01:59 +0000 https://status.regents.ac.uk/#e18e28a98e574a4f6a7ec8a818068057725d67b713a16fad47287bc6062869a9 VLE books went down https://status.regents.ac.uk/ Wed, 02 Apr 2025 10:46:40 +0000 https://status.regents.ac.uk/#c6286b088dd3510a0ce1b284067bec6b2a96b7a78ea36e2769b9200d754342f4 VLE books recovered https://status.regents.ac.uk/ Wed, 02 Apr 2025 10:43:47 +0000 https://status.regents.ac.uk/#c6286b088dd3510a0ce1b284067bec6b2a96b7a78ea36e2769b9200d754342f4 VLE books went down https://status.regents.ac.uk/incident/531345 Thu, 20 Mar 2025 12:36:00 -0000 https://status.regents.ac.uk/incident/531345#194d0b980965875456e83204234421681d76dc3f68d76700a5d8d5a7512508bf OneLogin Engineers have identified issues with users accessing applications. The issue has now been resolved. https://status.regents.ac.uk/incident/531345 Thu, 20 Mar 2025 10:41:00 -0000 https://status.regents.ac.uk/incident/531345#57ef9857d9211affa77fb7477c918bf7455a097df4924070d8f2a71ca11044c9 We’re investigating an issue with OneLogin that is impacting some users. OneLogin authentication services do not appear to be affected, but you may have issues accessing any services through the OneLogin portal during this time. We’ll share another update shortly. https://status.regents.ac.uk/incident/501328 Fri, 24 Jan 2025 22:00:43 +0000 https://status.regents.ac.uk/incident/501328#3a317d39e6002869b4d97b0231679371991bb8efd4e39631d189e9f288067f70 Maintenance completed https://status.regents.ac.uk/incident/501328 Fri, 24 Jan 2025 17:00:43 -0000 https://status.regents.ac.uk/incident/501328#0499524e2b840e32b9c271f4c566637c7e0b47f254924b8068ac4c1402d76548 IT Services will be carrying out maintenance work on key infrastructure this evening, Friday 24 January, between 17:00-22:00. ITS are carrying out routine but essential work renewing our Root Certificate Authority (CA), something which is crucial for ensuring the integrity of our digital security and preventing any disruptions or trust issues. No downtime is expected because of this work, but all systems should be considered at risk during this period.  https://status.regents.ac.uk/incident/469743 Mon, 13 Jan 2025 11:18:00 -0000 https://status.regents.ac.uk/incident/469743#c67e3e80e4c05086d8a9e4d0d78b97f7325fb8dafd0f37f8b0b80384142b6160 We have identified the root cause of the issue. The Regent's app should now be visible in the Android Play Store. https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 15:33:35 -0000 https://status.regents.ac.uk/incident/491390#7727f058c363b0515457693f4ae3b7b2898cfd8bce142736dc057c6219934853 We have contractors upgrading the software on the DNS and dhcp servers - this should not be service affecting but there is a risk of brief interruptions to all network access during the day. If you do have any issues then please wait a minute or two, then retry. We appologise for any potential interruptions, but need to compete this work in order to maintain the security and normal operation of the network. https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 15:30:00 +0000 https://status.regents.ac.uk/incident/491390#79be0fb8ae738ef4f4ceceec9687b710d187a2484b362ee6402e2753572e1d43 Maintenance completed https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 14:23:40 -0000 https://status.regents.ac.uk/incident/491390#7727f058c363b0515457693f4ae3b7b2898cfd8bce142736dc057c6219934853 We have contractors upgrading the software on the DNS and dhcp servers - this should not be service affecting but there is a risk of brief interruptions to all network access during the day. If you do have any issues then please wait a minute or two, then retry. We appologise for any potential interruptions, but need to compete this work in order to maintain the security and normal operation of the network. https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 13:08:28 -0000 https://status.regents.ac.uk/incident/491390#7727f058c363b0515457693f4ae3b7b2898cfd8bce142736dc057c6219934853 We have contractors upgrading the software on the DNS and dhcp servers - this should not be service affecting but there is a risk of brief interruptions to all network access during the day. If you do have any issues then please wait a minute or two, then retry. We appologise for any potential interruptions, but need to compete this work in order to maintain the security and normal operation of the network. https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/491390#7727f058c363b0515457693f4ae3b7b2898cfd8bce142736dc057c6219934853 We have contractors upgrading the software on the DNS and dhcp servers - this should not be service affecting but there is a risk of brief interruptions to all network access during the day. If you do have any issues then please wait a minute or two, then retry. We appologise for any potential interruptions, but need to compete this work in order to maintain the security and normal operation of the network. https://status.regents.ac.uk/incident/483963 Thu, 19 Dec 2024 12:06:00 -0000 https://status.regents.ac.uk/incident/483963#b376ed1d039d940a667d74d95a597fb02bd30b66ab01dbd79a6e1c1372d703cd We’re back! Power BI Reports should be up and running. Thanks for bearing with us. https://status.regents.ac.uk/incident/483963 Wed, 18 Dec 2024 17:47:00 -0000 https://status.regents.ac.uk/incident/483963#1351f651a3e39009298765b901d3bb055d0b425570c73f53723c5a53efd800f7 There are ongoing issues affecting Power BI Reports and they are currently not refreshing. The Data Team is investigating and an update will be shared as soon as service is restored. https://status.regents.ac.uk/incident/469743 Fri, 29 Nov 2024 13:06:00 -0000 https://status.regents.ac.uk/incident/469743#a5eda10e34e2ad292f8099038d6de55f8c04998db09e4339cb16b61cf9fd5bcc We are aware that users are unable to to locate the Regent's University London app in the Google Play store. We're working with Google to fix the problem as quickly as we can. https://status.regents.ac.uk/incident/467367 Tue, 26 Nov 2024 19:51:00 -0000 https://status.regents.ac.uk/incident/467367#cc22e63c9bf2778a64dceaea2ce97eaab8240a70c27281e8e3ebf780c4759a30 Update from Microsoft: After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved. https://status.regents.ac.uk/incident/467367 Tue, 26 Nov 2024 19:51:00 -0000 https://status.regents.ac.uk/incident/467367#cc22e63c9bf2778a64dceaea2ce97eaab8240a70c27281e8e3ebf780c4759a30 Update from Microsoft: After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved. https://status.regents.ac.uk/incident/467367 Tue, 26 Nov 2024 08:04:00 -0000 https://status.regents.ac.uk/incident/467367#c068991d613eaf4c52bfb4c89592d5132b9de514c6781895896dd387b7a8cd80 Update from Microsoft: We’ve isolated the cause of mail queue delays and have restarted the affected infrastructure to drain stalled queues. We’ll remain in an extended monitoring phase until this draining is completed and we can consider the incident fully recovered. This quick update is designed to give the latest information on this issue. https://status.regents.ac.uk/incident/467367 Tue, 26 Nov 2024 08:04:00 -0000 https://status.regents.ac.uk/incident/467367#c068991d613eaf4c52bfb4c89592d5132b9de514c6781895896dd387b7a8cd80 Update from Microsoft: We’ve isolated the cause of mail queue delays and have restarted the affected infrastructure to drain stalled queues. We’ll remain in an extended monitoring phase until this draining is completed and we can consider the incident fully recovered. This quick update is designed to give the latest information on this issue. https://status.regents.ac.uk/incident/467367 Mon, 25 Nov 2024 14:27:00 -0000 https://status.regents.ac.uk/incident/467367#4739209cced5b238e8b836e76761791156e5788165201aba61cbb59348590754 Update from Microsoft: We’re monitoring the progress of the fix, which has been deployed to approximately 60% of the affected environments. We’re continuing our manual restarts on the remaining impacted machines. This quick update is designed to give the latest information on this issue. https://status.regents.ac.uk/incident/467367 Mon, 25 Nov 2024 14:27:00 -0000 https://status.regents.ac.uk/incident/467367#4739209cced5b238e8b836e76761791156e5788165201aba61cbb59348590754 Update from Microsoft: We’re monitoring the progress of the fix, which has been deployed to approximately 60% of the affected environments. We’re continuing our manual restarts on the remaining impacted machines. This quick update is designed to give the latest information on this issue. https://status.regents.ac.uk/incident/467367 Mon, 25 Nov 2024 10:43:00 -0000 https://status.regents.ac.uk/incident/467367#81c64d0a96348cd351b298ac8d3263b9b05ceec60847942c74809df04f0a5865 Users may be unable to access Exchange Online using the following impacted connection methods: - Outlook on the web - Outlook desktop client - Representational State Transfer (REST) - Exchange ActiveSync (EAS) Users may be unable to use the following features within Microsoft Teams: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab. Users may experience the following issues with Microsoft Purview: - Users may be unable to access the Purview Portal, or Purview Solutions. - Users may experience delays in policy stamping and with Adaptive Scope Evaluations. Users may be unable to export content or set and view labels within Microsoft Fabric. Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied. Users may be unable to use the search feature within SharePoint Online. Users may be unable to perform the following actions within Microsoft Defender for Office365. - Users may be unable to create simulations, simulation payloads or end user notifications. - Users may experience issues with delivery for end user notifications and simulation messages - Users may experiences issues with viewing simulation reports, and content. https://status.regents.ac.uk/incident/467367 Mon, 25 Nov 2024 10:43:00 -0000 https://status.regents.ac.uk/incident/467367#81c64d0a96348cd351b298ac8d3263b9b05ceec60847942c74809df04f0a5865 Users may be unable to access Exchange Online using the following impacted connection methods: - Outlook on the web - Outlook desktop client - Representational State Transfer (REST) - Exchange ActiveSync (EAS) Users may be unable to use the following features within Microsoft Teams: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab. Users may experience the following issues with Microsoft Purview: - Users may be unable to access the Purview Portal, or Purview Solutions. - Users may experience delays in policy stamping and with Adaptive Scope Evaluations. Users may be unable to export content or set and view labels within Microsoft Fabric. Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied. Users may be unable to use the search feature within SharePoint Online. Users may be unable to perform the following actions within Microsoft Defender for Office365. - Users may be unable to create simulations, simulation payloads or end user notifications. - Users may experience issues with delivery for end user notifications and simulation messages - Users may experiences issues with viewing simulation reports, and content. https://status.regents.ac.uk/incident/456300 Tue, 19 Nov 2024 13:43:45 +0000 https://status.regents.ac.uk/incident/456300#6829546a19e06e798c5f0ce8d594f2aa92f6012bff611ba857ed46659fa00b82 Maintenance completed https://status.regents.ac.uk/incident/456300 Tue, 19 Nov 2024 13:43:45 -0000 https://status.regents.ac.uk/incident/456300#e7d05125f4db3f3c1074bf8cac7001283f9ad75918e6e69ed080d5af615a292b Nov 18th at 3pm GMT - Nov 20th at 9am GMT The following systems will be unavailable during the routine upgrade; • SITS Client (Staff users) • E:Vision (Staff and Students) • Online Application Form and the Applicant Portal (Applicants) You won't be able to access these systems during this time, but we will make them available again as soon as possible to minimise disruption." https://status.regents.ac.uk/incident/456300 Mon, 18 Nov 2024 15:00:55 -0000 https://status.regents.ac.uk/incident/456300#e7d05125f4db3f3c1074bf8cac7001283f9ad75918e6e69ed080d5af615a292b Nov 18th at 3pm GMT - Nov 20th at 9am GMT The following systems will be unavailable during the routine upgrade; • SITS Client (Staff users) • E:Vision (Staff and Students) • Online Application Form and the Applicant Portal (Applicants) You won't be able to access these systems during this time, but we will make them available again as soon as possible to minimise disruption." https://status.regents.ac.uk/incident/435708 Fri, 27 Sep 2024 17:00:00 +0000 https://status.regents.ac.uk/incident/435708#781226745c6792335db9daa6536124d954763f2f985ec5444c403c8eed1c0fce Maintenance completed https://status.regents.ac.uk/incident/435708 Fri, 27 Sep 2024 15:00:00 -0000 https://status.regents.ac.uk/incident/435708#6f9d9df4ab27e4bf10c6c3accc3e378cc22c719d4c7d5e7588cf537f69dcf87b IT Services will be performing urgent maintenance on the print servers starting at 16:00 on Friday, 27th September. As a result, printing services may be unavailable throughout the afternoon. We apologize for any inconvenience this may cause. For any inquiries, please contact ITSServiceDesk@regents.ac.uk. https://status.regents.ac.uk/incident/423002 Tue, 03 Sep 2024 08:34:00 -0000 https://status.regents.ac.uk/incident/423002#79307e279ee762853ae8bea6b0dd09b42bade349ca6a383496b86808b126fa59 Microsoft have determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur. https://status.regents.ac.uk/incident/423002 Tue, 03 Sep 2024 08:34:00 -0000 https://status.regents.ac.uk/incident/423002#79307e279ee762853ae8bea6b0dd09b42bade349ca6a383496b86808b126fa59 Microsoft have determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur. https://status.regents.ac.uk/incident/423002 Tue, 03 Sep 2024 08:34:00 -0000 https://status.regents.ac.uk/incident/423002#79307e279ee762853ae8bea6b0dd09b42bade349ca6a383496b86808b126fa59 Microsoft have determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur. https://status.regents.ac.uk/incident/423002 Tue, 03 Sep 2024 08:34:00 -0000 https://status.regents.ac.uk/incident/423002#79307e279ee762853ae8bea6b0dd09b42bade349ca6a383496b86808b126fa59 Microsoft have determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur. https://status.regents.ac.uk/incident/423002 Mon, 02 Sep 2024 09:58:00 -0000 https://status.regents.ac.uk/incident/423002#82774ec011d80b7c5e55a7fd25056eb68381e7c33c858e99e5a6ccdd340a1e96 Users in the United Kingdom have reported issues using Microsoft 365 services. Microsoft are reviewing service monitoring telemetry and networking logs to isolate the root cause. Scope of impact: Impact is specific to some users in the United Kingdom attempting to use the Microsoft 365 service. Next update by: Monday, September 2, 2024, at 12:30 AM BST https://status.regents.ac.uk/incident/423002 Mon, 02 Sep 2024 09:58:00 -0000 https://status.regents.ac.uk/incident/423002#82774ec011d80b7c5e55a7fd25056eb68381e7c33c858e99e5a6ccdd340a1e96 Users in the United Kingdom have reported issues using Microsoft 365 services. Microsoft are reviewing service monitoring telemetry and networking logs to isolate the root cause. Scope of impact: Impact is specific to some users in the United Kingdom attempting to use the Microsoft 365 service. Next update by: Monday, September 2, 2024, at 12:30 AM BST https://status.regents.ac.uk/incident/423002 Mon, 02 Sep 2024 09:58:00 -0000 https://status.regents.ac.uk/incident/423002#82774ec011d80b7c5e55a7fd25056eb68381e7c33c858e99e5a6ccdd340a1e96 Users in the United Kingdom have reported issues using Microsoft 365 services. Microsoft are reviewing service monitoring telemetry and networking logs to isolate the root cause. Scope of impact: Impact is specific to some users in the United Kingdom attempting to use the Microsoft 365 service. Next update by: Monday, September 2, 2024, at 12:30 AM BST https://status.regents.ac.uk/incident/423002 Mon, 02 Sep 2024 09:58:00 -0000 https://status.regents.ac.uk/incident/423002#82774ec011d80b7c5e55a7fd25056eb68381e7c33c858e99e5a6ccdd340a1e96 Users in the United Kingdom have reported issues using Microsoft 365 services. Microsoft are reviewing service monitoring telemetry and networking logs to isolate the root cause. Scope of impact: Impact is specific to some users in the United Kingdom attempting to use the Microsoft 365 service. Next update by: Monday, September 2, 2024, at 12:30 AM BST https://status.regents.ac.uk/incident/420697 Thu, 29 Aug 2024 10:35:00 -0000 https://status.regents.ac.uk/incident/420697#a392fd10bcbff5dde1ab6f48bf69162dee633ead5d667df6a32e99166517e398 We've now completed the migration to new switches. Service should now be fully restored, but please do let us know if you are still experiencing any issues. https://status.regents.ac.uk/incident/420697 Thu, 29 Aug 2024 07:33:00 -0000 https://status.regents.ac.uk/incident/420697#21207dc55eeb1a0c39cf467035a7e07ef1e1a6d1f5216e1c65bf36a82ae9d9ed Service has been restored (again). Things should be stable now and we don't expect any further major outages, however the affected connections should be considered "at risk" as we intend to move them over onto new network switches during the course of the morning. https://status.regents.ac.uk/incident/420697 Wed, 28 Aug 2024 15:50:00 -0000 https://status.regents.ac.uk/incident/420697#11d7ac86acb6b816369451d8a609388a78e50482e74913a844ea28744a9c178b We have identified the affected network equipment. Replacements are being prepared and these will be deployed tomorrow morning. https://status.regents.ac.uk/incident/420697 Wed, 28 Aug 2024 13:08:00 -0000 https://status.regents.ac.uk/incident/420697#41e48f605fd4b2d0ed01971b8e6556881245e90bf10d3c0bde3e73e4ee72dfc9 Users within the affected building may experience intermittent or complete loss of network connectivity, impacting both wired and wireless connections. This may result in an inability to access internal resources, the internet, and other network-dependent services. https://status.regents.ac.uk/incident/419803 Tue, 27 Aug 2024 09:49:00 -0000 https://status.regents.ac.uk/incident/419803#b841940ae6bd1e9c94ab2ea248fd0ea5bb90bb0a7142bc691ab720d9d2b6b8ac Has not reoccured, and we've identified the trigger that caused the outage. https://status.regents.ac.uk/incident/419803 Tue, 27 Aug 2024 09:49:00 -0000 https://status.regents.ac.uk/incident/419803#b841940ae6bd1e9c94ab2ea248fd0ea5bb90bb0a7142bc691ab720d9d2b6b8ac Has not reoccured, and we've identified the trigger that caused the outage. https://status.regents.ac.uk/incident/416064 Tue, 20 Aug 2024 07:41:00 -0000 https://status.regents.ac.uk/incident/416064#6f185d198f5b4e1cee5f3aa3bef11f71fa02e5f87416de0b31ceca61d735ad0b Microsoft have identified the root cause of the issue. They have completed the rollback of the update to the most recent working version and have confirmed the impact has been successfully remediated. https://status.regents.ac.uk/incident/416064 Mon, 19 Aug 2024 14:45:00 -0000 https://status.regents.ac.uk/incident/416064#f2db3185c31fd23a4910a8e6336e6be2268503871b455404e09d3552dc62f155 Users may have issues accessing Power BI or data may not be updated as frequently as expected. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 19:54:00 -0000 https://status.regents.ac.uk/incident/406139#ca4a713f048d75c7d5a549e4cdc13c6f503f620c4ff1a812775bc3969b2bdf70 Microsoft have confirmed that the mitigation approach is successfully addressing the remaining impact. They are applying these changes in the final regions and will continue to monitor service health to ensure the issue is fully resolved once completed. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 19:54:00 -0000 https://status.regents.ac.uk/incident/406139#ca4a713f048d75c7d5a549e4cdc13c6f503f620c4ff1a812775bc3969b2bdf70 Microsoft have confirmed that the mitigation approach is successfully addressing the remaining impact. They are applying these changes in the final regions and will continue to monitor service health to ensure the issue is fully resolved once completed. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 19:54:00 -0000 https://status.regents.ac.uk/incident/406139#ca4a713f048d75c7d5a549e4cdc13c6f503f620c4ff1a812775bc3969b2bdf70 Microsoft have confirmed that the mitigation approach is successfully addressing the remaining impact. They are applying these changes in the final regions and will continue to monitor service health to ensure the issue is fully resolved once completed. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 14:45:00 -0000 https://status.regents.ac.uk/incident/406139#9239973caac45c8d01a78cdc696ada4a0ed76d6c3e223a6d4c144b66aeb29559 Microsoft have made a change to their network settings to help improve Microsoft 365 services. As a result, some of these services are now using backup paths to keep running smoothly. Their monitoring shows that things are getting better, and they are keeping an eye on everything to make sure it fully recovers. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 14:45:00 -0000 https://status.regents.ac.uk/incident/406139#9239973caac45c8d01a78cdc696ada4a0ed76d6c3e223a6d4c144b66aeb29559 Microsoft have made a change to their network settings to help improve Microsoft 365 services. As a result, some of these services are now using backup paths to keep running smoothly. Their monitoring shows that things are getting better, and they are keeping an eye on everything to make sure it fully recovers. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 14:45:00 -0000 https://status.regents.ac.uk/incident/406139#9239973caac45c8d01a78cdc696ada4a0ed76d6c3e223a6d4c144b66aeb29559 Microsoft have made a change to their network settings to help improve Microsoft 365 services. As a result, some of these services are now using backup paths to keep running smoothly. Their monitoring shows that things are getting better, and they are keeping an eye on everything to make sure it fully recovers. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 13:10:00 -0000 https://status.regents.ac.uk/incident/406139#466253b361ae1f46d278493453f30278ef2c9bd423eeec3fbe3a97955accae32 Users may be unable to access multiple Microsoft 365 services. Users who are able to access Microsoft 365 service may experience latency or degraded feature performance. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 13:10:00 -0000 https://status.regents.ac.uk/incident/406139#466253b361ae1f46d278493453f30278ef2c9bd423eeec3fbe3a97955accae32 Users may be unable to access multiple Microsoft 365 services. Users who are able to access Microsoft 365 service may experience latency or degraded feature performance. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 13:10:00 -0000 https://status.regents.ac.uk/incident/406139#466253b361ae1f46d278493453f30278ef2c9bd423eeec3fbe3a97955accae32 Users may be unable to access multiple Microsoft 365 services. Users who are able to access Microsoft 365 service may experience latency or degraded feature performance. https://status.regents.ac.uk/incident/403508 Sat, 27 Jul 2024 12:00:00 +0000 https://status.regents.ac.uk/incident/403508#e8053656eef1db9dfb71a6bbe59961ac29379a2f26d3af7c00c110ce6ce67d9e Maintenance completed https://status.regents.ac.uk/incident/403508 Sat, 27 Jul 2024 06:00:00 -0000 https://status.regents.ac.uk/incident/403508#b918a57c76e83c02dd57ae71c08c3999c452bb99fd1656f1e733d618783c6c5a We are preparing to migrate the following systems & applications from 07:00 - SITS systems Please note, this may result in limited downtime or periods where the system is considered 'at risk'. We strongly recommend minimising system access during these times. https://status.regents.ac.uk/incident/403504 Fri, 26 Jul 2024 17:00:00 +0000 https://status.regents.ac.uk/incident/403504#7050422b7708f930e1d420899cb1753b6dfa5c1e668ce1c83616d027fa857c89 Maintenance completed https://status.regents.ac.uk/incident/403504 Fri, 26 Jul 2024 13:30:00 -0000 https://status.regents.ac.uk/incident/403504#292a698b33254e14ff1ff94860d6ce8ccd0c7b60025e53d61d69c99d1081153d We are preparing to migrate the following systems & applications from 14:30 - Events & Conferencing systems Please note, this may result in limited downtime or periods where the system is considered 'at risk'. We strongly recommend minimising system access during these times. https://status.regents.ac.uk/incident/403569 Thu, 25 Jul 2024 15:42:00 -0000 https://status.regents.ac.uk/incident/403569#4e7fc88c7c19d34f4111cdaacded09f4b511292777b5788e8b011c535229afe5 This has now been resolved and all email should now be flowing as expected. https://status.regents.ac.uk/incident/403569 Thu, 25 Jul 2024 13:14:00 -0000 https://status.regents.ac.uk/incident/403569#882702a063456ff7b264783e39352a45147f1d87de67a679718802267dd2a20e We are working to put a fix in place. https://status.regents.ac.uk/incident/400581 Fri, 19 Jul 2024 09:13:00 -0000 https://status.regents.ac.uk/incident/400581#e885f99d23600339bc7c6003f2cc58b959aa348dcd5d0342c845a5275949eafe We are not aware of any Regent's services that are affected at this time. https://status.regents.ac.uk/incident/385388 Mon, 17 Jun 2024 13:21:00 -0000 https://status.regents.ac.uk/incident/385388#7efb97435cbe8f34a730e51581c55ddee1f413999a3fc80d632ea87dd3b96bef UPDATE : Access to SITS/e:Vision has been restored. If you have any questions or concerns, please contact servicedesk@regents.ac.uk Live systems status can be found here: https://status.regents.ac.uk/ We would like to thank you for your patience and understanding and apologies for the inconvenience caused during this outage. https://status.regents.ac.uk/incident/385388 Mon, 17 Jun 2024 09:15:00 -0000 https://status.regents.ac.uk/incident/385388#543dbf5d680555fa3493ca57c3d0c19fce0931a9a4ab782dbad7f7b74eaa29e3 SITS/eVision offline intermittently. We're currently encountering problems with SITS/e:Vision. The system may allow you to login, but it's running very slowly. You may also be receiving a license expiry notification. Please could you refrain from using these platforms whilst we are investigating. If you are already logged on, please could you log off. An update will be provided at 11:45 https://status.regents.ac.uk/incident/385388 Mon, 17 Jun 2024 08:50:00 -0000 https://status.regents.ac.uk/incident/385388#1d93b717dfd08e096a823f9780a88d171865cf2d3619360c8e61cd7b97fc142f We are investigating issues with SITS / Evision (estudent.regents.ac.uk) https://status.regents.ac.uk/incident/360597 Thu, 25 Apr 2024 14:24:00 -0000 https://status.regents.ac.uk/incident/360597#424123c5217735dadd281250f9a59e82d55ea9bd187f8b3e6c3f1274b297789a EBSCO have resolved the issue. https://status.regents.ac.uk/incident/360597 Thu, 25 Apr 2024 09:27:00 -0000 https://status.regents.ac.uk/incident/360597#5758f213216595ca111380af450f938dee7817d189d311a8efcb4b70edc6785a EBSCO is currently unavailable. https://status.regents.ac.uk/incident/335486 Wed, 20 Mar 2024 20:00:00 +0000 https://status.regents.ac.uk/incident/335486#3ac60797170f67b3056a200d31dee24183c8901b235b657d907881c20474ef3f Maintenance completed https://status.regents.ac.uk/incident/335486 Wed, 20 Mar 2024 18:00:00 -0000 https://status.regents.ac.uk/incident/335486#12ba1b2f44b061aa3dee15a9cc6a99ab4fa8b6ae4e2b34d5c278e43aa9f67d85 Our upstream service provider has notified us of mainenance work being carried out on their DNS service. This is a critical part of the network / internet service. This is outside working hours and *not* expected to be service affecting, but internet services should be considered 'at risk' during this time. https://status.regents.ac.uk/incident/335526 Wed, 06 Mar 2024 09:00:00 +0000 https://status.regents.ac.uk/incident/335526#f1fa2054e964058a54d2bd2b16283f0b26ed4bdc593ffaa9f091fa1f1bdc1fcc Maintenance completed https://status.regents.ac.uk/incident/335526 Wed, 06 Mar 2024 07:00:00 -0000 https://status.regents.ac.uk/incident/335526#5fe162d65acaa7e0625c07a72cc62863f00aa1f3cb6f420f47eb1dbaba5d0c00 The campus WiFi service will experience a brief disruption on Wednesday, March 6th, between 7:00 AM and 9:00 AM as the ITS team performs maintenance works. Wired connections will remain unaffected, and all other University systems and services will operate as usual. The outage is anticipated to last for only 30 minutes and is essential for maintaining the security of our network. MAC users may be prompted to trust / verify the new certificate when connecting to the WiFi, which they should accept. For any inquiries, please reach out to IT Services https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 +0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 +0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 +0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 +0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 +0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 14:36:00 -0000 https://status.regents.ac.uk/incident/296803#96e4e1a6696b0dbaf9263fafaea5c9c7b670f94f5d52113095d47b639f887967 OpenAthens have identified the cause of the issue and have implemented a fix. They are currently monitoring the fix to ensure stability across affected services. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 14:36:00 -0000 https://status.regents.ac.uk/incident/296803#96e4e1a6696b0dbaf9263fafaea5c9c7b670f94f5d52113095d47b639f887967 OpenAthens have identified the cause of the issue and have implemented a fix. They are currently monitoring the fix to ensure stability across affected services. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 14:36:00 -0000 https://status.regents.ac.uk/incident/296803#96e4e1a6696b0dbaf9263fafaea5c9c7b670f94f5d52113095d47b639f887967 OpenAthens have identified the cause of the issue and have implemented a fix. They are currently monitoring the fix to ensure stability across affected services. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 13:38:00 -0000 https://status.regents.ac.uk/incident/296803#e255d12f7870b40eabda76b06ffe8be40e7970f9469c2e0c7341f669771a682e OpenAthens is down for most users so access to certain Library services may be affected. OpenAthens are aware of the issue and their team is working to understand what has caused the issue and will provide an update within the next hour. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 13:38:00 -0000 https://status.regents.ac.uk/incident/296803#e255d12f7870b40eabda76b06ffe8be40e7970f9469c2e0c7341f669771a682e OpenAthens is down for most users so access to certain Library services may be affected. OpenAthens are aware of the issue and their team is working to understand what has caused the issue and will provide an update within the next hour. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 13:38:00 -0000 https://status.regents.ac.uk/incident/296803#e255d12f7870b40eabda76b06ffe8be40e7970f9469c2e0c7341f669771a682e OpenAthens is down for most users so access to certain Library services may be affected. OpenAthens are aware of the issue and their team is working to understand what has caused the issue and will provide an update within the next hour. https://status.regents.ac.uk/incident/290298 Tue, 21 Nov 2023 21:17:00 -0000 https://status.regents.ac.uk/incident/290298#830e64f6445359991438c535ebc98f2cd0f10b07eca783ab9c01082867fd4419 We have identified the cause of the issue and have removed the affected mail relay from service. Scan to email should now be working. https://status.regents.ac.uk/incident/290298 Tue, 21 Nov 2023 15:01:00 -0000 https://status.regents.ac.uk/incident/290298#9e730caa9dacaa48c63d2a51c697a26f488ef07943de86fba07db496a5b26c65 We’re having some trouble with scan to email. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Scan to OneDrive is unaffected. https://status.regents.ac.uk/incident/289848 Tue, 21 Nov 2023 10:04:00 -0000 https://status.regents.ac.uk/incident/289848#ea29dda368005d8d378809f20e82f48162cd0bd92e9234ae0ea7c1f31f354f04 Starting around 15:00hrs until 16:12 on 20/11/2023 our network provider experienced a blocklist issue, causing all requests to be blocked. The service has been returned and Jisc are now looking into the root cause of the issue. https://status.regents.ac.uk/incident/289848 Tue, 21 Nov 2023 10:04:00 -0000 https://status.regents.ac.uk/incident/289848#ea29dda368005d8d378809f20e82f48162cd0bd92e9234ae0ea7c1f31f354f04 Starting around 15:00hrs until 16:12 on 20/11/2023 our network provider experienced a blocklist issue, causing all requests to be blocked. The service has been returned and Jisc are now looking into the root cause of the issue. https://status.regents.ac.uk/incident/289848 Tue, 21 Nov 2023 10:04:00 -0000 https://status.regents.ac.uk/incident/289848#ea29dda368005d8d378809f20e82f48162cd0bd92e9234ae0ea7c1f31f354f04 Starting around 15:00hrs until 16:12 on 20/11/2023 our network provider experienced a blocklist issue, causing all requests to be blocked. The service has been returned and Jisc are now looking into the root cause of the issue. https://status.regents.ac.uk/incident/289848 Mon, 20 Nov 2023 15:13:00 -0000 https://status.regents.ac.uk/incident/289848#6ef05fa8d9d0ffb4c3214716b111b540bae8542391a7a01244db1b02b7ccc155 We’re investigating an issue with Network and Internet services impacting users on campus. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Affected services include, SharePoint Online and Microsoft Teams. https://status.regents.ac.uk/incident/289848 Mon, 20 Nov 2023 15:13:00 -0000 https://status.regents.ac.uk/incident/289848#6ef05fa8d9d0ffb4c3214716b111b540bae8542391a7a01244db1b02b7ccc155 We’re investigating an issue with Network and Internet services impacting users on campus. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Affected services include, SharePoint Online and Microsoft Teams. https://status.regents.ac.uk/incident/289848 Mon, 20 Nov 2023 15:13:00 -0000 https://status.regents.ac.uk/incident/289848#6ef05fa8d9d0ffb4c3214716b111b540bae8542391a7a01244db1b02b7ccc155 We’re investigating an issue with Network and Internet services impacting users on campus. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Affected services include, SharePoint Online and Microsoft Teams. https://status.regents.ac.uk/incident/285301 Wed, 15 Nov 2023 16:30:59 +0000 https://status.regents.ac.uk/incident/285301#861a55c8c75399fdf6bb7fa4c3ac9f041cec7196b5fa1b4bcea7a06775a6b425 Maintenance completed https://status.regents.ac.uk/incident/285301 Wed, 15 Nov 2023 16:30:59 -0000 https://status.regents.ac.uk/incident/285301#9f8bd36b9d7d208d79b2031e5be497829809905dd9f0580164fd5443b6aef367 Regent’s RT&T will be performing routine maintenance with the supplier on November 14 starting at 15:00 (GMT) and finishing November 16 at 09:00 (GMT). You may not be able to access SITS during this time, but we’ll have things back up and running as soon as possible to minimise disruption to you. https://status.regents.ac.uk/incident/285301 Tue, 14 Nov 2023 15:00:00 -0000 https://status.regents.ac.uk/incident/285301#9f8bd36b9d7d208d79b2031e5be497829809905dd9f0580164fd5443b6aef367 Regent’s RT&T will be performing routine maintenance with the supplier on November 14 starting at 15:00 (GMT) and finishing November 16 at 09:00 (GMT). You may not be able to access SITS during this time, but we’ll have things back up and running as soon as possible to minimise disruption to you. https://status.regents.ac.uk/incident/277074 Wed, 25 Oct 2023 12:07:00 -0000 https://status.regents.ac.uk/incident/277074#eb58df32956c101cf5308893588c255cf0fc01c300492f91e847bdae266f4106 We have identified the root cause of the secondary issue. Full Email functionality should have been restored by 12:26. Thanks for your patience! https://status.regents.ac.uk/incident/277074 Wed, 25 Oct 2023 10:39:00 -0000 https://status.regents.ac.uk/incident/277074#7df22a3d9033ffba3ea3df8d5e4ad167ffc713be0d604902cac01bea3b251cfb Unfortunately this issue has reoccurred. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.regents.ac.uk/incident/277405 Wed, 25 Oct 2023 09:13:00 -0000 https://status.regents.ac.uk/incident/277405#7668ff1e1451184bc1fc3cad4d2e7b31681968939ebac89808141657e6595341 We have identified the root cause of the issue. Authentication services have been diverted to resolve the issue whilst we investigate the affected infrastructure. https://status.regents.ac.uk/incident/277405 Wed, 25 Oct 2023 09:13:00 -0000 https://status.regents.ac.uk/incident/277405#7668ff1e1451184bc1fc3cad4d2e7b31681968939ebac89808141657e6595341 We have identified the root cause of the issue. Authentication services have been diverted to resolve the issue whilst we investigate the affected infrastructure. https://status.regents.ac.uk/incident/277405 Wed, 25 Oct 2023 09:07:00 -0000 https://status.regents.ac.uk/incident/277405#356c1c8acbc93585b3511d2e2abef037b71bd146782fb58de699da3727b5bac9 We’re investigating an issue with Authentication Services that is impacting some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.regents.ac.uk/incident/277405 Wed, 25 Oct 2023 09:07:00 -0000 https://status.regents.ac.uk/incident/277405#356c1c8acbc93585b3511d2e2abef037b71bd146782fb58de699da3727b5bac9 We’re investigating an issue with Authentication Services that is impacting some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.regents.ac.uk/incident/277074 Tue, 24 Oct 2023 15:14:00 -0000 https://status.regents.ac.uk/incident/277074#1fe73e31a5da760dbcd4c616716146540026fba2c250371c39542a4432d2d1ef We’re back! Email to Distribution Lists should be up and running. Thanks for bearing with us. https://status.regents.ac.uk/incident/277074 Tue, 24 Oct 2023 14:46:00 -0000 https://status.regents.ac.uk/incident/277074#c1740370248208d7f2bc691fad8826b42ac964ae2f334bfdd31462923a9db91f We’re having some trouble with Email. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.