Incidents reported on status page for Regents University London https://status.regents.ac.uk/ https://d1lppblt9t2x15.cloudfront.net/logos/f050e9fd3a6d030a5b258a1c31585dd6.png https://status.regents.ac.uk/ en https://status.regents.ac.uk/ Tue, 14 Oct 2025 07:16:58 +0000 https://status.regents.ac.uk/#e770d141ae05fc6729e52cc14fad49ece22a1b0717114369e4f5ea93d1c731c8 Talis Reading Lists recovered https://status.regents.ac.uk/ Tue, 14 Oct 2025 07:15:02 +0000 https://status.regents.ac.uk/#e770d141ae05fc6729e52cc14fad49ece22a1b0717114369e4f5ea93d1c731c8 Talis Reading Lists went down https://status.regents.ac.uk/ Mon, 13 Oct 2025 15:50:57 +0000 https://status.regents.ac.uk/#3434f6c83442c39ac430651ed32127cf62a7312edf0462e0954502dfdaf43935 VLE books recovered https://status.regents.ac.uk/ Mon, 13 Oct 2025 15:46:56 +0000 https://status.regents.ac.uk/#3434f6c83442c39ac430651ed32127cf62a7312edf0462e0954502dfdaf43935 VLE books went down https://status.regents.ac.uk/ Mon, 13 Oct 2025 13:52:17 +0000 https://status.regents.ac.uk/#3845ea99e0c2b6c2998ea2aae7c9f8e095c39ea1c0b8928028c41ce6d5fc45c8 Talis Reading Lists recovered https://status.regents.ac.uk/ Mon, 13 Oct 2025 13:47:50 +0000 https://status.regents.ac.uk/#3845ea99e0c2b6c2998ea2aae7c9f8e095c39ea1c0b8928028c41ce6d5fc45c8 Talis Reading Lists went down https://status.regents.ac.uk/ Mon, 13 Oct 2025 12:06:19 +0000 https://status.regents.ac.uk/#a62a92340ce49394a781e66cc543197a45d1e0561ffeacd7397157d058c4f3df VLE books recovered https://status.regents.ac.uk/ Mon, 13 Oct 2025 12:05:00 +0000 https://status.regents.ac.uk/#a62a92340ce49394a781e66cc543197a45d1e0561ffeacd7397157d058c4f3df VLE books went down https://status.regents.ac.uk/ Thu, 09 Oct 2025 16:22:57 +0000 https://status.regents.ac.uk/#c182f0d3e8dcce21dc56e1809ad8a99e5d5549f8409c2dec8d6bdac5a4abd1ed EBSCO recovered https://status.regents.ac.uk/ Thu, 09 Oct 2025 15:58:27 +0000 https://status.regents.ac.uk/#c182f0d3e8dcce21dc56e1809ad8a99e5d5549f8409c2dec8d6bdac5a4abd1ed EBSCO went down https://status.regents.ac.uk/ Thu, 09 Oct 2025 10:46:54 +0000 https://status.regents.ac.uk/#ca88657fd9343ccdafbf449844534273c7e8bccc4589f010a5f9657a69acd06f VLE books recovered https://status.regents.ac.uk/ Thu, 09 Oct 2025 10:43:52 +0000 https://status.regents.ac.uk/#ca88657fd9343ccdafbf449844534273c7e8bccc4589f010a5f9657a69acd06f VLE books went down https://status.regents.ac.uk/ Thu, 09 Oct 2025 09:43:32 +0000 https://status.regents.ac.uk/#02036cd58f951171b5c6533410c3831fe39586faa637e812ec2a514e6a675999 VLE books recovered https://status.regents.ac.uk/ Thu, 09 Oct 2025 09:42:29 +0000 https://status.regents.ac.uk/#02036cd58f951171b5c6533410c3831fe39586faa637e812ec2a514e6a675999 VLE books went down https://status.regents.ac.uk/ Wed, 08 Oct 2025 14:40:58 +0000 https://status.regents.ac.uk/#e65a491d8cbd903b0374ab0adc985238c1998d16287733510f1965163ad30cf6 VLE books recovered https://status.regents.ac.uk/ Wed, 08 Oct 2025 14:37:02 +0000 https://status.regents.ac.uk/#e65a491d8cbd903b0374ab0adc985238c1998d16287733510f1965163ad30cf6 VLE books went down https://status.regents.ac.uk/ Wed, 08 Oct 2025 13:48:00 +0000 https://status.regents.ac.uk/#b50f133e508525892130aaebfea670f7dea53079bdddb004982d451ba2feecb8 VLE books recovered https://status.regents.ac.uk/ Wed, 08 Oct 2025 13:46:58 +0000 https://status.regents.ac.uk/#b50f133e508525892130aaebfea670f7dea53079bdddb004982d451ba2feecb8 VLE books went down https://status.regents.ac.uk/ Wed, 08 Oct 2025 10:31:08 +0000 https://status.regents.ac.uk/#19e9d473ce55567ad2927f0e7c57420d58bb0b9cac6ec99122c6e5066ce151e1 VLE books recovered https://status.regents.ac.uk/ Wed, 08 Oct 2025 10:24:37 +0000 https://status.regents.ac.uk/#19e9d473ce55567ad2927f0e7c57420d58bb0b9cac6ec99122c6e5066ce151e1 VLE books went down https://status.regents.ac.uk/ Wed, 08 Oct 2025 10:21:07 +0000 https://status.regents.ac.uk/#f049578f06c85d6cee89fddb2b1e066551c85ab05d1b6f6997c4e4e4fc89797f VLE books recovered https://status.regents.ac.uk/ Wed, 08 Oct 2025 10:18:05 +0000 https://status.regents.ac.uk/#f049578f06c85d6cee89fddb2b1e066551c85ab05d1b6f6997c4e4e4fc89797f VLE books went down https://status.regents.ac.uk/incident/739361 Wed, 08 Oct 2025 08:25:00 -0000 https://status.regents.ac.uk/incident/739361#dbd319ac011505ee00d15f79fe7f59100d68a4a2d5430c63f4424ee1d8cbc9a2 The issue has been resolved by SEATS Support https://status.regents.ac.uk/incident/739361 Tue, 07 Oct 2025 15:49:00 -0000 https://status.regents.ac.uk/incident/739361#6a2aa5396329371985c2da503c0184e35f4a876028ba6a6133baa216ba81ad57 There is currently an issue with accessing the SEATS portal. We've contacted the vendor and are currently waiting for them to resolve the issue https://status.regents.ac.uk/incident/734909 Wed, 01 Oct 2025 19:41:23 -0000 https://status.regents.ac.uk/incident/734909#7d8dc6d24162ef473169d21e793290b4ba3f7d5d56e9fe22bdbe2681213b6771 Maintenance completed https://status.regents.ac.uk/ Wed, 01 Oct 2025 19:31:03 +0000 https://status.regents.ac.uk/#98196fea07e412c8a3fcc4bee132596a0a4abc4a74a0bde3e2b4a5ad56130510 SITS e:Vision Portal recovered https://status.regents.ac.uk/ Wed, 01 Oct 2025 17:02:13 +0000 https://status.regents.ac.uk/#98196fea07e412c8a3fcc4bee132596a0a4abc4a74a0bde3e2b4a5ad56130510 SITS e:Vision Portal went down https://status.regents.ac.uk/incident/734909 Wed, 01 Oct 2025 17:00:00 -0000 https://status.regents.ac.uk/incident/734909#8f4f6b46810ce2d6fa113b7f15ea356d777cb15fbc77bf7440cb4085be581315 The estudent portal will be unavailable to all users for some essential system maintenance from 1800 GMT on Wednesday 1 October 2025 until Wednesday 1 October 2025 at 2100 GMT. We aim to make the system available again as soon as the work is finished. We apologise for any inconvenience this may cause https://status.regents.ac.uk/incident/734909 Wed, 01 Oct 2025 17:00:00 -0000 https://status.regents.ac.uk/incident/734909#8f4f6b46810ce2d6fa113b7f15ea356d777cb15fbc77bf7440cb4085be581315 The estudent portal will be unavailable to all users for some essential system maintenance from 1800 GMT on Wednesday 1 October 2025 until Wednesday 1 October 2025 at 2100 GMT. We aim to make the system available again as soon as the work is finished. We apologise for any inconvenience this may cause https://status.regents.ac.uk/ Tue, 30 Sep 2025 08:05:11 +0000 https://status.regents.ac.uk/#f6a821244775b1b8ad62797f445984e713c44f8148fd939021646b2a7142d1c9 SEAtS recovered https://status.regents.ac.uk/ Tue, 30 Sep 2025 08:03:53 +0000 https://status.regents.ac.uk/#f6a821244775b1b8ad62797f445984e713c44f8148fd939021646b2a7142d1c9 SEAtS went down https://status.regents.ac.uk/ Fri, 19 Sep 2025 13:33:28 +0000 https://status.regents.ac.uk/#533f1e250ebeaeac9607e5f8ec87a8e37564b4feb45cf55b7fe883e9c352f643 VLE books recovered https://status.regents.ac.uk/ Fri, 19 Sep 2025 13:31:29 +0000 https://status.regents.ac.uk/#533f1e250ebeaeac9607e5f8ec87a8e37564b4feb45cf55b7fe883e9c352f643 VLE books went down https://status.regents.ac.uk/ Fri, 19 Sep 2025 08:53:57 +0000 https://status.regents.ac.uk/#f4789b14861ede76932905afb5e21e1fc87937a4dce785c97e74c4bfd3a79086 SITS e:Vision Portal recovered https://status.regents.ac.uk/ Fri, 19 Sep 2025 08:41:49 +0000 https://status.regents.ac.uk/#f4789b14861ede76932905afb5e21e1fc87937a4dce785c97e74c4bfd3a79086 SITS e:Vision Portal went down https://status.regents.ac.uk/ Wed, 17 Sep 2025 19:25:47 +0000 https://status.regents.ac.uk/#93fa7e4ae396d3e944518850d86e68653e80e1d782cbc5ed4b5e91ef55be9eed SITS e:Vision Portal recovered https://status.regents.ac.uk/ Wed, 17 Sep 2025 19:24:11 +0000 https://status.regents.ac.uk/#93fa7e4ae396d3e944518850d86e68653e80e1d782cbc5ed4b5e91ef55be9eed SITS e:Vision Portal went down https://status.regents.ac.uk/ Mon, 15 Sep 2025 15:46:19 +0000 https://status.regents.ac.uk/#5932d25c65b1b3010e1ef3f220975a448281599292e6c3a04b88c8c109b4b922 VLE books recovered https://status.regents.ac.uk/ Mon, 15 Sep 2025 15:44:55 +0000 https://status.regents.ac.uk/#5932d25c65b1b3010e1ef3f220975a448281599292e6c3a04b88c8c109b4b922 VLE books went down https://status.regents.ac.uk/ Fri, 05 Sep 2025 01:16:27 +0000 https://status.regents.ac.uk/#34202b138e0a8439fb8b308b4d43f49761a9cc6dbeec4d1562863bb1636295b4 VLE books recovered https://status.regents.ac.uk/ Fri, 05 Sep 2025 01:01:19 +0000 https://status.regents.ac.uk/#34202b138e0a8439fb8b308b4d43f49761a9cc6dbeec4d1562863bb1636295b4 VLE books went down https://status.regents.ac.uk/ Thu, 04 Sep 2025 21:12:18 +0000 https://status.regents.ac.uk/#88c301c63719e8d9869014b6f4674e63afc253c6993c2cd47fcd845aa4837f75 SITS e:Vision Portal recovered https://status.regents.ac.uk/ Thu, 04 Sep 2025 21:11:12 +0000 https://status.regents.ac.uk/#88c301c63719e8d9869014b6f4674e63afc253c6993c2cd47fcd845aa4837f75 SITS e:Vision Portal went down https://status.regents.ac.uk/incident/712848 Wed, 27 Aug 2025 10:12:00 -0000 https://status.regents.ac.uk/incident/712848#1a58e3551050a5259bef3ba137ea8987dc766b6be4e64b1ac5f6d0a3fce77d25 We have successfully identified and resolved the issue affecting our mail servers. All emails that were previously delayed, including those sent to shared mailboxes, distribution lists, and emails from internal systems (e.g., SITS), will now be released for delivery. Thank you for your patience as we worked to resolve this issue. https://status.regents.ac.uk/incident/712848 Tue, 26 Aug 2025 14:47:00 -0000 https://status.regents.ac.uk/incident/712848#c55dd4be4408a871af05ad1e8e249593178cdba816447d052e358dd09821b115 We haev identified an issue with our mail servers and are working on a fix. We anticipate all missing emails will be released for delivery when completed. This is affecting all emails sent to shared mailboxes and distribution lists, along with emails from internal systems such as SITS. https://status.regents.ac.uk/ Tue, 26 Aug 2025 04:26:34 +0000 https://status.regents.ac.uk/#1e8ede36e8dc63c6fe3e29fd4f1f30c13c5716b2d50053dc39faa91da3046e78 SEAtS recovered https://status.regents.ac.uk/ Tue, 26 Aug 2025 03:08:05 +0000 https://status.regents.ac.uk/#1e8ede36e8dc63c6fe3e29fd4f1f30c13c5716b2d50053dc39faa91da3046e78 SEAtS went down https://status.regents.ac.uk/ Mon, 25 Aug 2025 08:07:48 +0000 https://status.regents.ac.uk/#3b50f9fffd44b79833489cb2ce8438ef1e5c8b68c0df10f554faa393ef3e5d84 VLE books recovered https://status.regents.ac.uk/ Mon, 25 Aug 2025 07:43:13 +0000 https://status.regents.ac.uk/#3b50f9fffd44b79833489cb2ce8438ef1e5c8b68c0df10f554faa393ef3e5d84 VLE books went down https://status.regents.ac.uk/ Mon, 11 Aug 2025 22:34:03 +0000 https://status.regents.ac.uk/#89584c3d53472e0cf2c68661bd92d8fc5493ea30e83f6fd0436da5fb50f70255 VLE books recovered https://status.regents.ac.uk/ Mon, 11 Aug 2025 22:31:05 +0000 https://status.regents.ac.uk/#89584c3d53472e0cf2c68661bd92d8fc5493ea30e83f6fd0436da5fb50f70255 VLE books went down https://status.regents.ac.uk/ Fri, 08 Aug 2025 17:37:06 +0000 https://status.regents.ac.uk/#f4ec60d984efade1a3b9ecce911f98e315e939d973a5413fd44bc4770313cec0 Regent's website recovered https://status.regents.ac.uk/ Fri, 08 Aug 2025 17:17:39 +0000 https://status.regents.ac.uk/#f4ec60d984efade1a3b9ecce911f98e315e939d973a5413fd44bc4770313cec0 Regent's website went down https://status.regents.ac.uk/ Tue, 05 Aug 2025 01:22:25 +0000 https://status.regents.ac.uk/#d5c831a0c499aad8e3e3425fd174567c38720846f52b5ba4c1a599adb66d3470 VLE books recovered https://status.regents.ac.uk/ Tue, 05 Aug 2025 01:01:55 +0000 https://status.regents.ac.uk/#d5c831a0c499aad8e3e3425fd174567c38720846f52b5ba4c1a599adb66d3470 VLE books went down https://status.regents.ac.uk/ Sun, 03 Aug 2025 21:49:45 +0000 https://status.regents.ac.uk/#61c076a1a246ce81267a3f6fe4f27abaa0b91f35243fe51f5e184b0860e6f58c SEAtS recovered https://status.regents.ac.uk/ Sun, 03 Aug 2025 21:21:50 +0000 https://status.regents.ac.uk/#61c076a1a246ce81267a3f6fe4f27abaa0b91f35243fe51f5e184b0860e6f58c SEAtS went down https://status.regents.ac.uk/ Sun, 03 Aug 2025 21:07:08 +0000 https://status.regents.ac.uk/#9a333c082fa15a0db6148670c10a82f99f04e6b34cadb2a56f95d4ef58217ca5 SEAtS recovered https://status.regents.ac.uk/ Sun, 03 Aug 2025 20:56:44 +0000 https://status.regents.ac.uk/#9a333c082fa15a0db6148670c10a82f99f04e6b34cadb2a56f95d4ef58217ca5 SEAtS went down https://status.regents.ac.uk/ Sun, 03 Aug 2025 20:48:49 +0000 https://status.regents.ac.uk/#ffb9e0a74be12e1323c379255b5a31369a4d05ef38a95da66df7838b0926652c SEAtS recovered https://status.regents.ac.uk/ Sun, 03 Aug 2025 20:35:47 +0000 https://status.regents.ac.uk/#ffb9e0a74be12e1323c379255b5a31369a4d05ef38a95da66df7838b0926652c SEAtS went down https://status.regents.ac.uk/ Fri, 01 Aug 2025 10:19:56 +0000 https://status.regents.ac.uk/#380bcbc5d0fdc872d845e85a15cc64c63848b69a12cebc40cbd896f20028d498 EBSCO recovered https://status.regents.ac.uk/ Fri, 01 Aug 2025 10:15:57 +0000 https://status.regents.ac.uk/#380bcbc5d0fdc872d845e85a15cc64c63848b69a12cebc40cbd896f20028d498 EBSCO went down https://status.regents.ac.uk/ Thu, 31 Jul 2025 05:44:55 +0000 https://status.regents.ac.uk/#49c95e1e89cfa4cd50b5df37f8c267a8ca9dfd38de626ee08b67e37319748990 SEAtS recovered https://status.regents.ac.uk/ Thu, 31 Jul 2025 04:09:19 +0000 https://status.regents.ac.uk/#49c95e1e89cfa4cd50b5df37f8c267a8ca9dfd38de626ee08b67e37319748990 SEAtS went down https://status.regents.ac.uk/ Sat, 26 Jul 2025 22:30:28 +0000 https://status.regents.ac.uk/#5e681a500612d010b182a22fc99f971aa8fb6f8a37c51ec6c0f7d8e27f4ab2c1 SEAtS recovered https://status.regents.ac.uk/ Sat, 26 Jul 2025 21:27:03 +0000 https://status.regents.ac.uk/#5e681a500612d010b182a22fc99f971aa8fb6f8a37c51ec6c0f7d8e27f4ab2c1 SEAtS went down https://status.regents.ac.uk/ Fri, 25 Jul 2025 23:36:48 +0000 https://status.regents.ac.uk/#7ae52470442c6c75c19b6be4232a1b2b578cb1055523aeb1fe08d120de2d2bc1 VLE books recovered https://status.regents.ac.uk/ Fri, 25 Jul 2025 23:33:55 +0000 https://status.regents.ac.uk/#7ae52470442c6c75c19b6be4232a1b2b578cb1055523aeb1fe08d120de2d2bc1 VLE books went down https://status.regents.ac.uk/ Wed, 23 Jul 2025 03:00:01 +0000 https://status.regents.ac.uk/#ef75f8ba7b6a47473131460b4d4dca6a2675b852eb70fcaaaee7f0cb3b9d65ff SEAtS recovered https://status.regents.ac.uk/ Wed, 23 Jul 2025 01:40:09 +0000 https://status.regents.ac.uk/#ef75f8ba7b6a47473131460b4d4dca6a2675b852eb70fcaaaee7f0cb3b9d65ff SEAtS went down https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 14:00:00 -0000 https://status.regents.ac.uk/incident/615430#7efe00b3fc9c3f6ce9b2c009bbfa1e72864fa2fb7f5129e04872b2c1e25926a8 Maintenance completed https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 14:00:00 -0000 https://status.regents.ac.uk/incident/615430#7efe00b3fc9c3f6ce9b2c009bbfa1e72864fa2fb7f5129e04872b2c1e25926a8 Maintenance completed https://status.regents.ac.uk/ Sun, 20 Jul 2025 09:05:30 +0000 https://status.regents.ac.uk/#4f23e97c81cde5686c90905b24f1c63a991caf4925eb30075675832ff29e9972 SITS e:Vision Portal recovered https://status.regents.ac.uk/ Sun, 20 Jul 2025 09:04:27 +0000 https://status.regents.ac.uk/#4f23e97c81cde5686c90905b24f1c63a991caf4925eb30075675832ff29e9972 SITS e:Vision Portal went down https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/615430#70060f328b0943e4b569ef8f5c281634d73ff988c0f8053e1d8963886a6e9119 ITS will be carrying out Network maintenance on Sunday 20th July, between 10am and 3pm. We will be upgrading software on key network components and carrying out testing of our network resilience. There will be a number of short interruptions to network connectivity throughout the day, typically lasting no more than 30 seconds. However in the event of us encountering any issues there may be longer outages of up to 15 minutes, so the network should be considered “at risk” during the day. This will affect all network connections, including WiFi, ethernet, VPN and the 8x8 telephony service. https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/615430#70060f328b0943e4b569ef8f5c281634d73ff988c0f8053e1d8963886a6e9119 ITS will be carrying out Network maintenance on Sunday 20th July, between 10am and 3pm. We will be upgrading software on key network components and carrying out testing of our network resilience. There will be a number of short interruptions to network connectivity throughout the day, typically lasting no more than 30 seconds. However in the event of us encountering any issues there may be longer outages of up to 15 minutes, so the network should be considered “at risk” during the day. This will affect all network connections, including WiFi, ethernet, VPN and the 8x8 telephony service. https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/615430#70060f328b0943e4b569ef8f5c281634d73ff988c0f8053e1d8963886a6e9119 ITS will be carrying out Network maintenance on Sunday 20th July, between 10am and 3pm. We will be upgrading software on key network components and carrying out testing of our network resilience. There will be a number of short interruptions to network connectivity throughout the day, typically lasting no more than 30 seconds. However in the event of us encountering any issues there may be longer outages of up to 15 minutes, so the network should be considered “at risk” during the day. This will affect all network connections, including WiFi, ethernet, VPN and the 8x8 telephony service. https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/615430#70060f328b0943e4b569ef8f5c281634d73ff988c0f8053e1d8963886a6e9119 ITS will be carrying out Network maintenance on Sunday 20th July, between 10am and 3pm. We will be upgrading software on key network components and carrying out testing of our network resilience. There will be a number of short interruptions to network connectivity throughout the day, typically lasting no more than 30 seconds. However in the event of us encountering any issues there may be longer outages of up to 15 minutes, so the network should be considered “at risk” during the day. This will affect all network connections, including WiFi, ethernet, VPN and the 8x8 telephony service. https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/615430#70060f328b0943e4b569ef8f5c281634d73ff988c0f8053e1d8963886a6e9119 ITS will be carrying out Network maintenance on Sunday 20th July, between 10am and 3pm. We will be upgrading software on key network components and carrying out testing of our network resilience. There will be a number of short interruptions to network connectivity throughout the day, typically lasting no more than 30 seconds. However in the event of us encountering any issues there may be longer outages of up to 15 minutes, so the network should be considered “at risk” during the day. This will affect all network connections, including WiFi, ethernet, VPN and the 8x8 telephony service. https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/615430#70060f328b0943e4b569ef8f5c281634d73ff988c0f8053e1d8963886a6e9119 ITS will be carrying out Network maintenance on Sunday 20th July, between 10am and 3pm. We will be upgrading software on key network components and carrying out testing of our network resilience. There will be a number of short interruptions to network connectivity throughout the day, typically lasting no more than 30 seconds. However in the event of us encountering any issues there may be longer outages of up to 15 minutes, so the network should be considered “at risk” during the day. This will affect all network connections, including WiFi, ethernet, VPN and the 8x8 telephony service. https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/615430#70060f328b0943e4b569ef8f5c281634d73ff988c0f8053e1d8963886a6e9119 ITS will be carrying out Network maintenance on Sunday 20th July, between 10am and 3pm. We will be upgrading software on key network components and carrying out testing of our network resilience. There will be a number of short interruptions to network connectivity throughout the day, typically lasting no more than 30 seconds. However in the event of us encountering any issues there may be longer outages of up to 15 minutes, so the network should be considered “at risk” during the day. This will affect all network connections, including WiFi, ethernet, VPN and the 8x8 telephony service. https://status.regents.ac.uk/incident/615430 Sun, 20 Jul 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/615430#70060f328b0943e4b569ef8f5c281634d73ff988c0f8053e1d8963886a6e9119 ITS will be carrying out Network maintenance on Sunday 20th July, between 10am and 3pm. We will be upgrading software on key network components and carrying out testing of our network resilience. There will be a number of short interruptions to network connectivity throughout the day, typically lasting no more than 30 seconds. However in the event of us encountering any issues there may be longer outages of up to 15 minutes, so the network should be considered “at risk” during the day. This will affect all network connections, including WiFi, ethernet, VPN and the 8x8 telephony service. https://status.regents.ac.uk/incident/610241 Fri, 27 Jun 2025 14:28:00 -0000 https://status.regents.ac.uk/incident/610241#8285624e6f4fde7f9b3c8d6554346974fc0374f45c71e0c6de921804f35cf98f We've identified the faulty network router and have taken it out of service. Network performance is now stable, and we're continuing to monitor the situation. Incident Start Date and Time Friday, June 27, 2025, at 15:00 BST Incident End Date and Time Friday, June 27, 2025, at 15:20 BST https://status.regents.ac.uk/incident/610241 Fri, 27 Jun 2025 14:23:00 -0000 https://status.regents.ac.uk/incident/610241#d834f3e47dac93e543fefe1a7746cad71221734d7e6698a327fb14e35805d3df Users on campus may experience intermittent or complete loss of network connectivity, impacting both wired and wireless connections. This may result in an inability to access internal resources, the internet, and other network-dependent services. https://status.regents.ac.uk/incident/608203 Wed, 25 Jun 2025 08:30:00 -0000 https://status.regents.ac.uk/incident/608203#7ffe8d56a1b8fbda57ff555df01f434859e93e997dc2e10438311db70bb2ad0c We identified a routeing issue and put a work-around in place. Normal service has now been restored. https://status.regents.ac.uk/incident/608203 Tue, 24 Jun 2025 11:12:00 -0000 https://status.regents.ac.uk/incident/608203#946de0a3e60eb2392a50a6975bd4985039408ecb8523f1acdd328b253f2290ad We believe we've found an issue that may have been causing slow loading of web pages and other timeouts. We have implemented a workaround. Affected users should try disconnecting from the WiFi (turn wifi off and on again on your device) and reconnect. https://status.regents.ac.uk/incident/608203 Tue, 24 Jun 2025 09:33:00 -0000 https://status.regents.ac.uk/incident/608203#ece6247c62c430ebb41af4c1adfba939c02962dd491c51bcd5a7df2372038b33 We're currently investigating Wi-Fi performance issues across campus https://status.regents.ac.uk/incident/531345 Thu, 20 Mar 2025 12:36:00 -0000 https://status.regents.ac.uk/incident/531345#194d0b980965875456e83204234421681d76dc3f68d76700a5d8d5a7512508bf OneLogin Engineers have identified issues with users accessing applications. The issue has now been resolved. https://status.regents.ac.uk/incident/531345 Thu, 20 Mar 2025 10:41:00 -0000 https://status.regents.ac.uk/incident/531345#57ef9857d9211affa77fb7477c918bf7455a097df4924070d8f2a71ca11044c9 We’re investigating an issue with OneLogin that is impacting some users. OneLogin authentication services do not appear to be affected, but you may have issues accessing any services through the OneLogin portal during this time. We’ll share another update shortly. https://status.regents.ac.uk/incident/501328 Fri, 24 Jan 2025 22:00:43 -0000 https://status.regents.ac.uk/incident/501328#3a317d39e6002869b4d97b0231679371991bb8efd4e39631d189e9f288067f70 Maintenance completed https://status.regents.ac.uk/incident/501328 Fri, 24 Jan 2025 17:00:43 -0000 https://status.regents.ac.uk/incident/501328#0499524e2b840e32b9c271f4c566637c7e0b47f254924b8068ac4c1402d76548 IT Services will be carrying out maintenance work on key infrastructure this evening, Friday 24 January, between 17:00-22:00. ITS are carrying out routine but essential work renewing our Root Certificate Authority (CA), something which is crucial for ensuring the integrity of our digital security and preventing any disruptions or trust issues. No downtime is expected because of this work, but all systems should be considered at risk during this period.  https://status.regents.ac.uk/incident/469743 Mon, 13 Jan 2025 11:18:00 -0000 https://status.regents.ac.uk/incident/469743#c67e3e80e4c05086d8a9e4d0d78b97f7325fb8dafd0f37f8b0b80384142b6160 We have identified the root cause of the issue. The Regent's app should now be visible in the Android Play Store. https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 15:30:00 -0000 https://status.regents.ac.uk/incident/491390#79be0fb8ae738ef4f4ceceec9687b710d187a2484b362ee6402e2753572e1d43 Maintenance completed https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/491390#7727f058c363b0515457693f4ae3b7b2898cfd8bce142736dc057c6219934853 We have contractors upgrading the software on the DNS and dhcp servers - this should not be service affecting but there is a risk of brief interruptions to all network access during the day. If you do have any issues then please wait a minute or two, then retry. We appologise for any potential interruptions, but need to compete this work in order to maintain the security and normal operation of the network. https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/491390#7727f058c363b0515457693f4ae3b7b2898cfd8bce142736dc057c6219934853 We have contractors upgrading the software on the DNS and dhcp servers - this should not be service affecting but there is a risk of brief interruptions to all network access during the day. If you do have any issues then please wait a minute or two, then retry. We appologise for any potential interruptions, but need to compete this work in order to maintain the security and normal operation of the network. https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/491390#7727f058c363b0515457693f4ae3b7b2898cfd8bce142736dc057c6219934853 We have contractors upgrading the software on the DNS and dhcp servers - this should not be service affecting but there is a risk of brief interruptions to all network access during the day. If you do have any issues then please wait a minute or two, then retry. We appologise for any potential interruptions, but need to compete this work in order to maintain the security and normal operation of the network. https://status.regents.ac.uk/incident/491390 Tue, 07 Jan 2025 09:00:00 -0000 https://status.regents.ac.uk/incident/491390#7727f058c363b0515457693f4ae3b7b2898cfd8bce142736dc057c6219934853 We have contractors upgrading the software on the DNS and dhcp servers - this should not be service affecting but there is a risk of brief interruptions to all network access during the day. If you do have any issues then please wait a minute or two, then retry. We appologise for any potential interruptions, but need to compete this work in order to maintain the security and normal operation of the network. https://status.regents.ac.uk/incident/483963 Thu, 19 Dec 2024 12:06:00 -0000 https://status.regents.ac.uk/incident/483963#b376ed1d039d940a667d74d95a597fb02bd30b66ab01dbd79a6e1c1372d703cd We’re back! Power BI Reports should be up and running. Thanks for bearing with us. https://status.regents.ac.uk/incident/483963 Wed, 18 Dec 2024 17:47:00 -0000 https://status.regents.ac.uk/incident/483963#1351f651a3e39009298765b901d3bb055d0b425570c73f53723c5a53efd800f7 There are ongoing issues affecting Power BI Reports and they are currently not refreshing. The Data Team is investigating and an update will be shared as soon as service is restored. https://status.regents.ac.uk/incident/469743 Fri, 29 Nov 2024 13:06:00 -0000 https://status.regents.ac.uk/incident/469743#a5eda10e34e2ad292f8099038d6de55f8c04998db09e4339cb16b61cf9fd5bcc We are aware that users are unable to to locate the Regent's University London app in the Google Play store. We're working with Google to fix the problem as quickly as we can. https://status.regents.ac.uk/incident/467367 Tue, 26 Nov 2024 19:51:00 -0000 https://status.regents.ac.uk/incident/467367#cc22e63c9bf2778a64dceaea2ce97eaab8240a70c27281e8e3ebf780c4759a30 Update from Microsoft: After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved. https://status.regents.ac.uk/incident/467367 Tue, 26 Nov 2024 19:51:00 -0000 https://status.regents.ac.uk/incident/467367#cc22e63c9bf2778a64dceaea2ce97eaab8240a70c27281e8e3ebf780c4759a30 Update from Microsoft: After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved. https://status.regents.ac.uk/incident/467367 Tue, 26 Nov 2024 08:04:00 -0000 https://status.regents.ac.uk/incident/467367#c068991d613eaf4c52bfb4c89592d5132b9de514c6781895896dd387b7a8cd80 Update from Microsoft: We’ve isolated the cause of mail queue delays and have restarted the affected infrastructure to drain stalled queues. We’ll remain in an extended monitoring phase until this draining is completed and we can consider the incident fully recovered. This quick update is designed to give the latest information on this issue. https://status.regents.ac.uk/incident/467367 Tue, 26 Nov 2024 08:04:00 -0000 https://status.regents.ac.uk/incident/467367#c068991d613eaf4c52bfb4c89592d5132b9de514c6781895896dd387b7a8cd80 Update from Microsoft: We’ve isolated the cause of mail queue delays and have restarted the affected infrastructure to drain stalled queues. We’ll remain in an extended monitoring phase until this draining is completed and we can consider the incident fully recovered. This quick update is designed to give the latest information on this issue. https://status.regents.ac.uk/incident/467367 Mon, 25 Nov 2024 14:27:00 -0000 https://status.regents.ac.uk/incident/467367#4739209cced5b238e8b836e76761791156e5788165201aba61cbb59348590754 Update from Microsoft: We’re monitoring the progress of the fix, which has been deployed to approximately 60% of the affected environments. We’re continuing our manual restarts on the remaining impacted machines. This quick update is designed to give the latest information on this issue. https://status.regents.ac.uk/incident/467367 Mon, 25 Nov 2024 14:27:00 -0000 https://status.regents.ac.uk/incident/467367#4739209cced5b238e8b836e76761791156e5788165201aba61cbb59348590754 Update from Microsoft: We’re monitoring the progress of the fix, which has been deployed to approximately 60% of the affected environments. We’re continuing our manual restarts on the remaining impacted machines. This quick update is designed to give the latest information on this issue. https://status.regents.ac.uk/incident/467367 Mon, 25 Nov 2024 10:43:00 -0000 https://status.regents.ac.uk/incident/467367#81c64d0a96348cd351b298ac8d3263b9b05ceec60847942c74809df04f0a5865 Users may be unable to access Exchange Online using the following impacted connection methods: - Outlook on the web - Outlook desktop client - Representational State Transfer (REST) - Exchange ActiveSync (EAS) Users may be unable to use the following features within Microsoft Teams: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab. Users may experience the following issues with Microsoft Purview: - Users may be unable to access the Purview Portal, or Purview Solutions. - Users may experience delays in policy stamping and with Adaptive Scope Evaluations. Users may be unable to export content or set and view labels within Microsoft Fabric. Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied. Users may be unable to use the search feature within SharePoint Online. Users may be unable to perform the following actions within Microsoft Defender for Office365. - Users may be unable to create simulations, simulation payloads or end user notifications. - Users may experience issues with delivery for end user notifications and simulation messages - Users may experiences issues with viewing simulation reports, and content. https://status.regents.ac.uk/incident/467367 Mon, 25 Nov 2024 10:43:00 -0000 https://status.regents.ac.uk/incident/467367#81c64d0a96348cd351b298ac8d3263b9b05ceec60847942c74809df04f0a5865 Users may be unable to access Exchange Online using the following impacted connection methods: - Outlook on the web - Outlook desktop client - Representational State Transfer (REST) - Exchange ActiveSync (EAS) Users may be unable to use the following features within Microsoft Teams: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab. Users may experience the following issues with Microsoft Purview: - Users may be unable to access the Purview Portal, or Purview Solutions. - Users may experience delays in policy stamping and with Adaptive Scope Evaluations. Users may be unable to export content or set and view labels within Microsoft Fabric. Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied. Users may be unable to use the search feature within SharePoint Online. Users may be unable to perform the following actions within Microsoft Defender for Office365. - Users may be unable to create simulations, simulation payloads or end user notifications. - Users may experience issues with delivery for end user notifications and simulation messages - Users may experiences issues with viewing simulation reports, and content. https://status.regents.ac.uk/incident/456300 Tue, 19 Nov 2024 13:43:45 -0000 https://status.regents.ac.uk/incident/456300#6829546a19e06e798c5f0ce8d594f2aa92f6012bff611ba857ed46659fa00b82 Maintenance completed https://status.regents.ac.uk/incident/456300 Mon, 18 Nov 2024 15:00:55 -0000 https://status.regents.ac.uk/incident/456300#e7d05125f4db3f3c1074bf8cac7001283f9ad75918e6e69ed080d5af615a292b Nov 18th at 3pm GMT - Nov 20th at 9am GMT The following systems will be unavailable during the routine upgrade; • SITS Client (Staff users) • E:Vision (Staff and Students) • Online Application Form and the Applicant Portal (Applicants) You won't be able to access these systems during this time, but we will make them available again as soon as possible to minimise disruption." https://status.regents.ac.uk/incident/456300 Mon, 18 Nov 2024 15:00:55 -0000 https://status.regents.ac.uk/incident/456300#e7d05125f4db3f3c1074bf8cac7001283f9ad75918e6e69ed080d5af615a292b Nov 18th at 3pm GMT - Nov 20th at 9am GMT The following systems will be unavailable during the routine upgrade; • SITS Client (Staff users) • E:Vision (Staff and Students) • Online Application Form and the Applicant Portal (Applicants) You won't be able to access these systems during this time, but we will make them available again as soon as possible to minimise disruption." https://status.regents.ac.uk/incident/435708 Fri, 27 Sep 2024 17:00:00 -0000 https://status.regents.ac.uk/incident/435708#781226745c6792335db9daa6536124d954763f2f985ec5444c403c8eed1c0fce Maintenance completed https://status.regents.ac.uk/incident/435708 Fri, 27 Sep 2024 15:00:00 -0000 https://status.regents.ac.uk/incident/435708#6f9d9df4ab27e4bf10c6c3accc3e378cc22c719d4c7d5e7588cf537f69dcf87b IT Services will be performing urgent maintenance on the print servers starting at 16:00 on Friday, 27th September. As a result, printing services may be unavailable throughout the afternoon. We apologize for any inconvenience this may cause. For any inquiries, please contact ITSServiceDesk@regents.ac.uk. https://status.regents.ac.uk/incident/423002 Tue, 03 Sep 2024 08:34:00 -0000 https://status.regents.ac.uk/incident/423002#79307e279ee762853ae8bea6b0dd09b42bade349ca6a383496b86808b126fa59 Microsoft have determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur. https://status.regents.ac.uk/incident/423002 Tue, 03 Sep 2024 08:34:00 -0000 https://status.regents.ac.uk/incident/423002#79307e279ee762853ae8bea6b0dd09b42bade349ca6a383496b86808b126fa59 Microsoft have determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur. https://status.regents.ac.uk/incident/423002 Tue, 03 Sep 2024 08:34:00 -0000 https://status.regents.ac.uk/incident/423002#79307e279ee762853ae8bea6b0dd09b42bade349ca6a383496b86808b126fa59 Microsoft have determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur. https://status.regents.ac.uk/incident/423002 Tue, 03 Sep 2024 08:34:00 -0000 https://status.regents.ac.uk/incident/423002#79307e279ee762853ae8bea6b0dd09b42bade349ca6a383496b86808b126fa59 Microsoft have determined through service telemetry that the Microsoft 365 service and environment was healthy. An external ISP networking issue may have resulted in access issues or latency. A service incident didn't actually occur. https://status.regents.ac.uk/incident/423002 Mon, 02 Sep 2024 09:58:00 -0000 https://status.regents.ac.uk/incident/423002#82774ec011d80b7c5e55a7fd25056eb68381e7c33c858e99e5a6ccdd340a1e96 Users in the United Kingdom have reported issues using Microsoft 365 services. Microsoft are reviewing service monitoring telemetry and networking logs to isolate the root cause. Scope of impact: Impact is specific to some users in the United Kingdom attempting to use the Microsoft 365 service. Next update by: Monday, September 2, 2024, at 12:30 AM BST https://status.regents.ac.uk/incident/423002 Mon, 02 Sep 2024 09:58:00 -0000 https://status.regents.ac.uk/incident/423002#82774ec011d80b7c5e55a7fd25056eb68381e7c33c858e99e5a6ccdd340a1e96 Users in the United Kingdom have reported issues using Microsoft 365 services. Microsoft are reviewing service monitoring telemetry and networking logs to isolate the root cause. Scope of impact: Impact is specific to some users in the United Kingdom attempting to use the Microsoft 365 service. Next update by: Monday, September 2, 2024, at 12:30 AM BST https://status.regents.ac.uk/incident/423002 Mon, 02 Sep 2024 09:58:00 -0000 https://status.regents.ac.uk/incident/423002#82774ec011d80b7c5e55a7fd25056eb68381e7c33c858e99e5a6ccdd340a1e96 Users in the United Kingdom have reported issues using Microsoft 365 services. Microsoft are reviewing service monitoring telemetry and networking logs to isolate the root cause. Scope of impact: Impact is specific to some users in the United Kingdom attempting to use the Microsoft 365 service. Next update by: Monday, September 2, 2024, at 12:30 AM BST https://status.regents.ac.uk/incident/423002 Mon, 02 Sep 2024 09:58:00 -0000 https://status.regents.ac.uk/incident/423002#82774ec011d80b7c5e55a7fd25056eb68381e7c33c858e99e5a6ccdd340a1e96 Users in the United Kingdom have reported issues using Microsoft 365 services. Microsoft are reviewing service monitoring telemetry and networking logs to isolate the root cause. Scope of impact: Impact is specific to some users in the United Kingdom attempting to use the Microsoft 365 service. Next update by: Monday, September 2, 2024, at 12:30 AM BST https://status.regents.ac.uk/incident/420697 Thu, 29 Aug 2024 10:35:00 -0000 https://status.regents.ac.uk/incident/420697#a392fd10bcbff5dde1ab6f48bf69162dee633ead5d667df6a32e99166517e398 We've now completed the migration to new switches. Service should now be fully restored, but please do let us know if you are still experiencing any issues. https://status.regents.ac.uk/incident/420697 Thu, 29 Aug 2024 07:33:00 -0000 https://status.regents.ac.uk/incident/420697#21207dc55eeb1a0c39cf467035a7e07ef1e1a6d1f5216e1c65bf36a82ae9d9ed Service has been restored (again). Things should be stable now and we don't expect any further major outages, however the affected connections should be considered "at risk" as we intend to move them over onto new network switches during the course of the morning. https://status.regents.ac.uk/incident/420697 Wed, 28 Aug 2024 15:50:00 -0000 https://status.regents.ac.uk/incident/420697#11d7ac86acb6b816369451d8a609388a78e50482e74913a844ea28744a9c178b We have identified the affected network equipment. Replacements are being prepared and these will be deployed tomorrow morning. https://status.regents.ac.uk/incident/420697 Wed, 28 Aug 2024 13:08:00 -0000 https://status.regents.ac.uk/incident/420697#41e48f605fd4b2d0ed01971b8e6556881245e90bf10d3c0bde3e73e4ee72dfc9 Users within the affected building may experience intermittent or complete loss of network connectivity, impacting both wired and wireless connections. This may result in an inability to access internal resources, the internet, and other network-dependent services. https://status.regents.ac.uk/incident/419803 Tue, 27 Aug 2024 09:49:00 -0000 https://status.regents.ac.uk/incident/419803#b841940ae6bd1e9c94ab2ea248fd0ea5bb90bb0a7142bc691ab720d9d2b6b8ac Has not reoccured, and we've identified the trigger that caused the outage. https://status.regents.ac.uk/incident/419803 Tue, 27 Aug 2024 09:49:00 -0000 https://status.regents.ac.uk/incident/419803#b841940ae6bd1e9c94ab2ea248fd0ea5bb90bb0a7142bc691ab720d9d2b6b8ac Has not reoccured, and we've identified the trigger that caused the outage. https://status.regents.ac.uk/incident/416064 Tue, 20 Aug 2024 07:41:00 -0000 https://status.regents.ac.uk/incident/416064#6f185d198f5b4e1cee5f3aa3bef11f71fa02e5f87416de0b31ceca61d735ad0b Microsoft have identified the root cause of the issue. They have completed the rollback of the update to the most recent working version and have confirmed the impact has been successfully remediated. https://status.regents.ac.uk/incident/416064 Mon, 19 Aug 2024 14:45:00 -0000 https://status.regents.ac.uk/incident/416064#f2db3185c31fd23a4910a8e6336e6be2268503871b455404e09d3552dc62f155 Users may have issues accessing Power BI or data may not be updated as frequently as expected. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 19:54:00 -0000 https://status.regents.ac.uk/incident/406139#ca4a713f048d75c7d5a549e4cdc13c6f503f620c4ff1a812775bc3969b2bdf70 Microsoft have confirmed that the mitigation approach is successfully addressing the remaining impact. They are applying these changes in the final regions and will continue to monitor service health to ensure the issue is fully resolved once completed. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 19:54:00 -0000 https://status.regents.ac.uk/incident/406139#ca4a713f048d75c7d5a549e4cdc13c6f503f620c4ff1a812775bc3969b2bdf70 Microsoft have confirmed that the mitigation approach is successfully addressing the remaining impact. They are applying these changes in the final regions and will continue to monitor service health to ensure the issue is fully resolved once completed. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 19:54:00 -0000 https://status.regents.ac.uk/incident/406139#ca4a713f048d75c7d5a549e4cdc13c6f503f620c4ff1a812775bc3969b2bdf70 Microsoft have confirmed that the mitigation approach is successfully addressing the remaining impact. They are applying these changes in the final regions and will continue to monitor service health to ensure the issue is fully resolved once completed. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 14:45:00 -0000 https://status.regents.ac.uk/incident/406139#9239973caac45c8d01a78cdc696ada4a0ed76d6c3e223a6d4c144b66aeb29559 Microsoft have made a change to their network settings to help improve Microsoft 365 services. As a result, some of these services are now using backup paths to keep running smoothly. Their monitoring shows that things are getting better, and they are keeping an eye on everything to make sure it fully recovers. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 14:45:00 -0000 https://status.regents.ac.uk/incident/406139#9239973caac45c8d01a78cdc696ada4a0ed76d6c3e223a6d4c144b66aeb29559 Microsoft have made a change to their network settings to help improve Microsoft 365 services. As a result, some of these services are now using backup paths to keep running smoothly. Their monitoring shows that things are getting better, and they are keeping an eye on everything to make sure it fully recovers. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 14:45:00 -0000 https://status.regents.ac.uk/incident/406139#9239973caac45c8d01a78cdc696ada4a0ed76d6c3e223a6d4c144b66aeb29559 Microsoft have made a change to their network settings to help improve Microsoft 365 services. As a result, some of these services are now using backup paths to keep running smoothly. Their monitoring shows that things are getting better, and they are keeping an eye on everything to make sure it fully recovers. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 13:10:00 -0000 https://status.regents.ac.uk/incident/406139#466253b361ae1f46d278493453f30278ef2c9bd423eeec3fbe3a97955accae32 Users may be unable to access multiple Microsoft 365 services. Users who are able to access Microsoft 365 service may experience latency or degraded feature performance. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 13:10:00 -0000 https://status.regents.ac.uk/incident/406139#466253b361ae1f46d278493453f30278ef2c9bd423eeec3fbe3a97955accae32 Users may be unable to access multiple Microsoft 365 services. Users who are able to access Microsoft 365 service may experience latency or degraded feature performance. https://status.regents.ac.uk/incident/406139 Tue, 30 Jul 2024 13:10:00 -0000 https://status.regents.ac.uk/incident/406139#466253b361ae1f46d278493453f30278ef2c9bd423eeec3fbe3a97955accae32 Users may be unable to access multiple Microsoft 365 services. Users who are able to access Microsoft 365 service may experience latency or degraded feature performance. https://status.regents.ac.uk/incident/403508 Sat, 27 Jul 2024 12:00:00 -0000 https://status.regents.ac.uk/incident/403508#e8053656eef1db9dfb71a6bbe59961ac29379a2f26d3af7c00c110ce6ce67d9e Maintenance completed https://status.regents.ac.uk/incident/403508 Sat, 27 Jul 2024 06:00:00 -0000 https://status.regents.ac.uk/incident/403508#b918a57c76e83c02dd57ae71c08c3999c452bb99fd1656f1e733d618783c6c5a We are preparing to migrate the following systems & applications from 07:00 - SITS systems Please note, this may result in limited downtime or periods where the system is considered 'at risk'. We strongly recommend minimising system access during these times. https://status.regents.ac.uk/incident/403504 Fri, 26 Jul 2024 17:00:00 -0000 https://status.regents.ac.uk/incident/403504#7050422b7708f930e1d420899cb1753b6dfa5c1e668ce1c83616d027fa857c89 Maintenance completed https://status.regents.ac.uk/incident/403504 Fri, 26 Jul 2024 13:30:00 -0000 https://status.regents.ac.uk/incident/403504#292a698b33254e14ff1ff94860d6ce8ccd0c7b60025e53d61d69c99d1081153d We are preparing to migrate the following systems & applications from 14:30 - Events & Conferencing systems Please note, this may result in limited downtime or periods where the system is considered 'at risk'. We strongly recommend minimising system access during these times. https://status.regents.ac.uk/incident/403569 Thu, 25 Jul 2024 15:42:00 -0000 https://status.regents.ac.uk/incident/403569#4e7fc88c7c19d34f4111cdaacded09f4b511292777b5788e8b011c535229afe5 This has now been resolved and all email should now be flowing as expected. https://status.regents.ac.uk/incident/403569 Thu, 25 Jul 2024 13:14:00 -0000 https://status.regents.ac.uk/incident/403569#882702a063456ff7b264783e39352a45147f1d87de67a679718802267dd2a20e We are working to put a fix in place. https://status.regents.ac.uk/incident/400581 Fri, 19 Jul 2024 09:13:00 -0000 https://status.regents.ac.uk/incident/400581#e885f99d23600339bc7c6003f2cc58b959aa348dcd5d0342c845a5275949eafe We are not aware of any Regent's services that are affected at this time. https://status.regents.ac.uk/incident/385388 Mon, 17 Jun 2024 13:21:00 -0000 https://status.regents.ac.uk/incident/385388#7efb97435cbe8f34a730e51581c55ddee1f413999a3fc80d632ea87dd3b96bef UPDATE : Access to SITS/e:Vision has been restored. If you have any questions or concerns, please contact servicedesk@regents.ac.uk Live systems status can be found here: https://status.regents.ac.uk/ We would like to thank you for your patience and understanding and apologies for the inconvenience caused during this outage. https://status.regents.ac.uk/incident/385388 Mon, 17 Jun 2024 09:15:00 -0000 https://status.regents.ac.uk/incident/385388#543dbf5d680555fa3493ca57c3d0c19fce0931a9a4ab782dbad7f7b74eaa29e3 SITS/eVision offline intermittently. We're currently encountering problems with SITS/e:Vision. The system may allow you to login, but it's running very slowly. You may also be receiving a license expiry notification. Please could you refrain from using these platforms whilst we are investigating. If you are already logged on, please could you log off. An update will be provided at 11:45 https://status.regents.ac.uk/incident/385388 Mon, 17 Jun 2024 08:50:00 -0000 https://status.regents.ac.uk/incident/385388#1d93b717dfd08e096a823f9780a88d171865cf2d3619360c8e61cd7b97fc142f We are investigating issues with SITS / Evision (estudent.regents.ac.uk) https://status.regents.ac.uk/incident/360597 Thu, 25 Apr 2024 14:24:00 -0000 https://status.regents.ac.uk/incident/360597#424123c5217735dadd281250f9a59e82d55ea9bd187f8b3e6c3f1274b297789a EBSCO have resolved the issue. https://status.regents.ac.uk/incident/360597 Thu, 25 Apr 2024 09:27:00 -0000 https://status.regents.ac.uk/incident/360597#5758f213216595ca111380af450f938dee7817d189d311a8efcb4b70edc6785a EBSCO is currently unavailable. https://status.regents.ac.uk/incident/335486 Wed, 20 Mar 2024 20:00:00 -0000 https://status.regents.ac.uk/incident/335486#3ac60797170f67b3056a200d31dee24183c8901b235b657d907881c20474ef3f Maintenance completed https://status.regents.ac.uk/incident/335486 Wed, 20 Mar 2024 18:00:00 -0000 https://status.regents.ac.uk/incident/335486#12ba1b2f44b061aa3dee15a9cc6a99ab4fa8b6ae4e2b34d5c278e43aa9f67d85 Our upstream service provider has notified us of mainenance work being carried out on their DNS service. This is a critical part of the network / internet service. This is outside working hours and *not* expected to be service affecting, but internet services should be considered 'at risk' during this time. https://status.regents.ac.uk/incident/335526 Wed, 06 Mar 2024 09:00:00 -0000 https://status.regents.ac.uk/incident/335526#f1fa2054e964058a54d2bd2b16283f0b26ed4bdc593ffaa9f091fa1f1bdc1fcc Maintenance completed https://status.regents.ac.uk/incident/335526 Wed, 06 Mar 2024 07:00:00 -0000 https://status.regents.ac.uk/incident/335526#5fe162d65acaa7e0625c07a72cc62863f00aa1f3cb6f420f47eb1dbaba5d0c00 The campus WiFi service will experience a brief disruption on Wednesday, March 6th, between 7:00 AM and 9:00 AM as the ITS team performs maintenance works. Wired connections will remain unaffected, and all other University systems and services will operate as usual. The outage is anticipated to last for only 30 minutes and is essential for maintaining the security of our network. MAC users may be prompted to trust / verify the new certificate when connecting to the WiFi, which they should accept. For any inquiries, please reach out to IT Services https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 10:24:32 -0000 https://status.regents.ac.uk/incident/291660#fd921e26702ab164b7d91bd58b90c78f16dd8c0c2e9acbf184f55aec7f91dc23 Maintenance completed https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/291660 Mon, 18 Dec 2023 09:00:00 -0000 https://status.regents.ac.uk/incident/291660#453bb2169d130a2ec4912eabae6fa00438894d69fa08df02759d01e420b479f5 On Monday 18th of December between 9am and 11am (UTC) we will be carrying out a routine upgrade to the campus firewalls. This will entail a small number of brief outages to all network service on campus (including WiFi and Telephony) and additionally to the Global Protect VPN service. The outages are anticipated to be very short, but the network should be considered "at risk" in the event of issues occuring during the upgrade. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 14:36:00 -0000 https://status.regents.ac.uk/incident/296803#96e4e1a6696b0dbaf9263fafaea5c9c7b670f94f5d52113095d47b639f887967 OpenAthens have identified the cause of the issue and have implemented a fix. They are currently monitoring the fix to ensure stability across affected services. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 14:36:00 -0000 https://status.regents.ac.uk/incident/296803#96e4e1a6696b0dbaf9263fafaea5c9c7b670f94f5d52113095d47b639f887967 OpenAthens have identified the cause of the issue and have implemented a fix. They are currently monitoring the fix to ensure stability across affected services. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 14:36:00 -0000 https://status.regents.ac.uk/incident/296803#96e4e1a6696b0dbaf9263fafaea5c9c7b670f94f5d52113095d47b639f887967 OpenAthens have identified the cause of the issue and have implemented a fix. They are currently monitoring the fix to ensure stability across affected services. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 13:38:00 -0000 https://status.regents.ac.uk/incident/296803#e255d12f7870b40eabda76b06ffe8be40e7970f9469c2e0c7341f669771a682e OpenAthens is down for most users so access to certain Library services may be affected. OpenAthens are aware of the issue and their team is working to understand what has caused the issue and will provide an update within the next hour. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 13:38:00 -0000 https://status.regents.ac.uk/incident/296803#e255d12f7870b40eabda76b06ffe8be40e7970f9469c2e0c7341f669771a682e OpenAthens is down for most users so access to certain Library services may be affected. OpenAthens are aware of the issue and their team is working to understand what has caused the issue and will provide an update within the next hour. https://status.regents.ac.uk/incident/296803 Wed, 06 Dec 2023 13:38:00 -0000 https://status.regents.ac.uk/incident/296803#e255d12f7870b40eabda76b06ffe8be40e7970f9469c2e0c7341f669771a682e OpenAthens is down for most users so access to certain Library services may be affected. OpenAthens are aware of the issue and their team is working to understand what has caused the issue and will provide an update within the next hour. https://status.regents.ac.uk/incident/290298 Tue, 21 Nov 2023 21:17:00 -0000 https://status.regents.ac.uk/incident/290298#830e64f6445359991438c535ebc98f2cd0f10b07eca783ab9c01082867fd4419 We have identified the cause of the issue and have removed the affected mail relay from service. Scan to email should now be working. https://status.regents.ac.uk/incident/290298 Tue, 21 Nov 2023 15:01:00 -0000 https://status.regents.ac.uk/incident/290298#9e730caa9dacaa48c63d2a51c697a26f488ef07943de86fba07db496a5b26c65 We’re having some trouble with scan to email. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Scan to OneDrive is unaffected. https://status.regents.ac.uk/incident/289848 Tue, 21 Nov 2023 10:04:00 -0000 https://status.regents.ac.uk/incident/289848#ea29dda368005d8d378809f20e82f48162cd0bd92e9234ae0ea7c1f31f354f04 Starting around 15:00hrs until 16:12 on 20/11/2023 our network provider experienced a blocklist issue, causing all requests to be blocked. The service has been returned and Jisc are now looking into the root cause of the issue. https://status.regents.ac.uk/incident/289848 Tue, 21 Nov 2023 10:04:00 -0000 https://status.regents.ac.uk/incident/289848#ea29dda368005d8d378809f20e82f48162cd0bd92e9234ae0ea7c1f31f354f04 Starting around 15:00hrs until 16:12 on 20/11/2023 our network provider experienced a blocklist issue, causing all requests to be blocked. The service has been returned and Jisc are now looking into the root cause of the issue. https://status.regents.ac.uk/incident/289848 Tue, 21 Nov 2023 10:04:00 -0000 https://status.regents.ac.uk/incident/289848#ea29dda368005d8d378809f20e82f48162cd0bd92e9234ae0ea7c1f31f354f04 Starting around 15:00hrs until 16:12 on 20/11/2023 our network provider experienced a blocklist issue, causing all requests to be blocked. The service has been returned and Jisc are now looking into the root cause of the issue. https://status.regents.ac.uk/incident/289848 Mon, 20 Nov 2023 15:13:00 -0000 https://status.regents.ac.uk/incident/289848#6ef05fa8d9d0ffb4c3214716b111b540bae8542391a7a01244db1b02b7ccc155 We’re investigating an issue with Network and Internet services impacting users on campus. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Affected services include, SharePoint Online and Microsoft Teams. https://status.regents.ac.uk/incident/289848 Mon, 20 Nov 2023 15:13:00 -0000 https://status.regents.ac.uk/incident/289848#6ef05fa8d9d0ffb4c3214716b111b540bae8542391a7a01244db1b02b7ccc155 We’re investigating an issue with Network and Internet services impacting users on campus. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Affected services include, SharePoint Online and Microsoft Teams. https://status.regents.ac.uk/incident/289848 Mon, 20 Nov 2023 15:13:00 -0000 https://status.regents.ac.uk/incident/289848#6ef05fa8d9d0ffb4c3214716b111b540bae8542391a7a01244db1b02b7ccc155 We’re investigating an issue with Network and Internet services impacting users on campus. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. Affected services include, SharePoint Online and Microsoft Teams. https://status.regents.ac.uk/incident/285301 Wed, 15 Nov 2023 16:30:59 -0000 https://status.regents.ac.uk/incident/285301#861a55c8c75399fdf6bb7fa4c3ac9f041cec7196b5fa1b4bcea7a06775a6b425 Maintenance completed https://status.regents.ac.uk/incident/285301 Tue, 14 Nov 2023 15:00:00 -0000 https://status.regents.ac.uk/incident/285301#9f8bd36b9d7d208d79b2031e5be497829809905dd9f0580164fd5443b6aef367 Regent’s RT&T will be performing routine maintenance with the supplier on November 14 starting at 15:00 (GMT) and finishing November 16 at 09:00 (GMT). You may not be able to access SITS during this time, but we’ll have things back up and running as soon as possible to minimise disruption to you. https://status.regents.ac.uk/incident/285301 Tue, 14 Nov 2023 15:00:00 -0000 https://status.regents.ac.uk/incident/285301#9f8bd36b9d7d208d79b2031e5be497829809905dd9f0580164fd5443b6aef367 Regent’s RT&T will be performing routine maintenance with the supplier on November 14 starting at 15:00 (GMT) and finishing November 16 at 09:00 (GMT). You may not be able to access SITS during this time, but we’ll have things back up and running as soon as possible to minimise disruption to you. https://status.regents.ac.uk/incident/277074 Wed, 25 Oct 2023 12:07:00 -0000 https://status.regents.ac.uk/incident/277074#eb58df32956c101cf5308893588c255cf0fc01c300492f91e847bdae266f4106 We have identified the root cause of the secondary issue. Full Email functionality should have been restored by 12:26. Thanks for your patience! https://status.regents.ac.uk/incident/277074 Wed, 25 Oct 2023 10:39:00 -0000 https://status.regents.ac.uk/incident/277074#7df22a3d9033ffba3ea3df8d5e4ad167ffc713be0d604902cac01bea3b251cfb Unfortunately this issue has reoccurred. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.regents.ac.uk/incident/277405 Wed, 25 Oct 2023 09:13:00 -0000 https://status.regents.ac.uk/incident/277405#7668ff1e1451184bc1fc3cad4d2e7b31681968939ebac89808141657e6595341 We have identified the root cause of the issue. Authentication services have been diverted to resolve the issue whilst we investigate the affected infrastructure. https://status.regents.ac.uk/incident/277405 Wed, 25 Oct 2023 09:13:00 -0000 https://status.regents.ac.uk/incident/277405#7668ff1e1451184bc1fc3cad4d2e7b31681968939ebac89808141657e6595341 We have identified the root cause of the issue. Authentication services have been diverted to resolve the issue whilst we investigate the affected infrastructure. https://status.regents.ac.uk/incident/277405 Wed, 25 Oct 2023 09:07:00 -0000 https://status.regents.ac.uk/incident/277405#356c1c8acbc93585b3511d2e2abef037b71bd146782fb58de699da3727b5bac9 We’re investigating an issue with Authentication Services that is impacting some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.regents.ac.uk/incident/277405 Wed, 25 Oct 2023 09:07:00 -0000 https://status.regents.ac.uk/incident/277405#356c1c8acbc93585b3511d2e2abef037b71bd146782fb58de699da3727b5bac9 We’re investigating an issue with Authentication Services that is impacting some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.regents.ac.uk/incident/277074 Tue, 24 Oct 2023 15:14:00 -0000 https://status.regents.ac.uk/incident/277074#1fe73e31a5da760dbcd4c616716146540026fba2c250371c39542a4432d2d1ef We’re back! Email to Distribution Lists should be up and running. Thanks for bearing with us. https://status.regents.ac.uk/incident/277074 Tue, 24 Oct 2023 14:46:00 -0000 https://status.regents.ac.uk/incident/277074#c1740370248208d7f2bc691fad8826b42ac964ae2f334bfdd31462923a9db91f We’re having some trouble with Email. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.